Pensions Technical Delivery Manager - Pensions Administration Operations

Job Description



Pensions Technical Delivery Manager – Pensions Administration Operations

About Buck:

At Buck we offer market leading Pensions Administration solutions to a wide portfolio of clients.

We support all defined benefits (DB), benefit contribution (DC), CARE and Hybrid pensions plan designs with compliant and certified forms, letters, notices, and statements.

Our web-based and mobile-first platform provides participants with an enhanced retirement planning and readiness tools, as well as access to pension statements and a comprehensive resource library.

Our integrated administration platform includes case management, document management, and ad-hoc reporting to provide administrative staff with the productivity and efficiency tools they need to get the job done.

Job Purpose & Objectives:

The Pensions Technical Delivery Manager will be a member of the Buck Consultants - Pensions administration Quality Assurance & Technical team, which helps Buck administrators understand important pension legislative, regulatory changes, judicial and research developments, as well as providing process guidance and standards documentation.

The role of the Pensions Technical Delivery Manager is to provide technical expertise to the pension administration teams throughout the UK and EMEA (across a number of offices) with a focus on;

  • Company-wide standards and agreed processes and procedures;

  • Customer experience;

  • The need to balance regional requirements with company objectives/strategy.

  • Duties and responsibilities:

  • Be aware of appropriate legislative changes, it’s impact on the business and communicate changes effectively across our pension administration operations;

  • Develop and maintain process maps and standard correspondence for use by pension administration teams;

  • Create and maintain appropriate documentation and guidance notes for use by pension administration with a focus on continuous improvement;

  • Act as an assessor / mentor for vocational qualifications students;

  • Produce training materials for use within pension administration and, where appropriate, deliver training on a face-to-face basis and by creation of online training;

  • Assist pension administration by answering technical queries from colleagues either verbally or in writing.

  • Required skills and experience:

  • Strong experience working with different occupational pension schemes - DB, DC, CARE, Hybrid;

  • Proven knowledge of current pensions industry regulatory and legal obligations, relating to pensions administration;

  • Proven experience carrying out complex manual pension’s calculations;

  • Ideally PMI qualified or a willingness to study towards qualifications;

  • Good understanding of various codes of professional ethics and standards as set out by the PMI.

  • The ability to write clear and concise reports;

  • Presentation of verbal and written reports, analyses, recommendations and comments relative to activities and data reviewed;

  • Ability to produce accessible and technically accurate training materials and to present training sessions for pension administration;

  • Computer literate in the use of Office Systems, e.g. Microsoft Office for word processing, spreadsheets and presentations;

  • Be able to develop familiarity with the use of proprietary pension administration system, MasterKEY;

  • Document, monitor and report business risks and internal controls of the managed function.

  • What we offer:

    As an established company with a start-up mentality we know that our employees are key to our success. We offer a comprehensive remuneration package while taking into consideration aspects such a flexible working and factors key to a good work life balance.

  • Highly competitive salary;

  • Minimum 25 days Annual leave (excluding Bank holidays) plus Holiday trading - (10 days – buy option) or (5 days – sell option);

  • Private Medical cover including partner / spouse and children;

  • Health-checks / Screening

  • VDU programme

  • Excellent Defined Contribution pension provisions;

  • Comprehensive Life Assurance coverage;

  • Vision Plan;

  • Company bonus scheme:

  • Interest free season ticket loan;

  • Gym subsidy;

  • Child-care Vouchers;

  • Additional flexible benefits Scheme to support you and your family in and out of work encompassing; Health & Wellbeing, Protection and Lifestyle covering; additional Life assurance, Travel insurance, Dental insurance, Medical Cash plan, Critical Illness cover plus many more.

  • At Buck, we pride ourselves in our Diversity and Inclusion and are an Equal Opportunity Employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, age, disability or any other legally protected basis, in accordance with applicable UK law.

    We are exclusively focused on helping our clients and their people succeed together. By this, we mean we’re partnering with some of the world's most forward-thinking companies to re-envision and re-design the way that employees work and live. And we’re doing this by finding the right combination of consulting, outsourcing, and technology solutions to help our clients realise the best organisational performance for their businesses while driving positive health, wealth, and career outcomes for their people.