Student Services Coordinator- Visa Compliance

Job Description


Salary: £26,000 per annum
Contract Type: Full time, fixed term until 31/12/2021
We have a fantastic opportunity for a Student Services Coordinator with a particular focus on Visa Compliance at our Kingston University International Study Centre.
The purpose of the role is to support students with non-academic areas within our international study centre, which includes and is not limited to reception, induction and registration, finance, visa support, accommodation, attendance, welfare and well-being and immigration support. You will contribute to the overall objective of the ISC—"preparing international students to progress and thrive at Kingston University through successful completion of their programme"-- by ensuring that student issues are dealt with quickly and effectively, in order to ensure their full engagement with their course. You’ll do this by providing support to students to ensure they have a positive experience during their time in the ISC, through communication and collaboration with a variety of teams and stakeholders, both inside and outside the ISC.
Provide a consistent, accurate and friendly customer reception service to visitors, students and staff, identifying problems that leads to poor service and contribute to review of this service
To filter student enquiries, directing them appropriately within the ISC to the Head of Centre, Welfare, Academic Team and student services
Manage Study Group and Kingston University systems and databases to ensure that student details (registration and contact details) are inputted accurately and efficiently so that it passes audit scrutiny
Support the sponsored student process including communicating with sponsorship coordinators and issuing offer letters
Support the centre’s attendance and engagement policy
To ensure noticeboards are updated regularly
To provide support at meetings as required, producing agendas and minutes
To support the planning and implementation of induction, ensuring a positive student experience and all compliance requirements are met in a timely manner
Provide general student services advice including local and travel information, help with opening bank accounts, issue of confirmation letters, ID cards, letter requests, Student cards, repairs and maintenance, complaints etc.
Develop the feedback mechanisms to measure and improve the student satisfaction levels of their student journey during their time here
To engage with students regarding development activities, assist with setting up clubs, publicising activities and liaising with key stakeholders
To research, plan, coordinate and implement suitable and attractive activities and events for international students, engaging with students regarding potential events and encouraging participation and attendance
Support the Visa Lead for the ISC and support the UKVI compliance process including accurate record keeping, chasing outstanding documents and reporting BRP errors
Join relevant committees to enhance/ enrich student experience
To ensure that venues, catering/refreshments and equipment are booked as appropriate for identified events.
Level 3 Qualification
Bachelor’s Degree
Working in an administrative role within and education environment
Working with international students
Working in a Higher Education or Further Education environment
Using data management systems i.e. Progresso
We are a global pathway provider in International Education, working collaboratively with a number of Top Tier Universities. Voted as the 2017, 2018 and 2020 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class UK education to talented students from across the globe.
Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.
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