Customer Advisor

Job Description


Customer Service Adviser time Hours19,760 per annum + 150 bonus per month anent RoleThe successful candidate of the Contact Centre Advisor role will be working in a fast paced, ever changing environment with multiple priorities and targets.

Working hours can range between 8am-8pm Monday to Friday and 9am-5pm on a Saturday, candidates must either be available to work evenings during the week or be available for weekend work

What will you be doing? Contact customers with the aim to book appointments to fit new SMART metres. Receive and service inbound customer queries Proactively communicate with allocated engineers to ensure they are aware of any specific customer requirements Follow the abort process to ensure that any incomplete jobs are reschedule and can be completed Follow all agreed processes to encourage a consistent approach to all tasks Work closely with Team Leader to deliver fair customer outcomes Submits accurate and timely reports to Operations Team Leader as required Works closely with other Operations functions and Team Leaders to share best practice Who will you be?

Experience of working in a Customer Service environment, ideally within a Contact Centre, although not essential Efficient and concise communication skills

Ability to work as part of a high performing team Has the natural ability to problem solve and is able to react and resolve back-office issues in an ever-changing landscape

Ability to work well under pressure whilst constantly considering opportunity for improvement and development Computer literate, Confident IT ability What's in it for you? 25 personal holiday days per year with additional allocation of 8 public holidays (includes options to buy and sell) After 5 years service, you will be rewarded with an additional 5 days annual leave increasing your total to 30 personal days and 8 public holidays.

Employee Assistance Programme (free access to counselling & support) with easy access via My Healthy Advantage app. Access to Smart

Health app - includes a free 24/7 online GP and a range of wellbeing services. Cycle Scheme - lower your carbon footprint whilst staying healthy. For more information apply today and we will be in touch soon to discuss your application.

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