I’M INTERESTED
Publish your job posts with us!

Customer Service Advisor – Energy - Bolton

Job Description

Description


A taste of what you’ll be doing



Reference no.: 144761

Closing date: 28/03/2021 Salary: £18,500 - £22,000

Invest in us and we’ll invest in you;


  • You’ll receive a company laptop

  • 26 days holiday plus bank holidays – this includes a guarantee of for your birthday if you want

  • There are no mandated shift patterns

  • We’ll round off the week as a family, as we down tools at the Friday social

  • You’ll be accountable for the experience your customers receive

  • You and your team will decide how you manage your time – no more micromanagement!
     





As an Energy Specialist and part of Customer Operations, you’ll be at the heart of everything we do - helping our customers. You won’t just be part of the customers’ experience, you’ll make it, and take full responsibility for what lands your way by delivering end to end customer service



We will give you empowerment and accountability to look after all our customers throughout their time with us, helping with a wide range of queries and making sure they’re happy. Talking to customers over the phone or via email, engaging with industry stakeholders, and highlighting inefficiencies, all form part of the day to day role.



Every day will be different as we know customer service is vigorous and can be tough and often you’ll have to deal with challenging situations but also empathise with customers who are facing complex problems. That’s where you’ll come in- you’ll be bringing about awesome solutions for them.



You’ll need to be able to think fast on your feet, use your initiative and thrive in a fast-paced environment to help solve the new problems that arise every day – but don’t worry we’ll all tackle problems and challenges together.





Are we a match?



We take everything as a learning curve and expect you to be spotting problems and coming up with solutions to help continually improve the company and knowledge of the team.


We’re continuing to innovate in the energy industry and we’ll succeed because of our people.
 


Do you;


  • Get excited to impress and help customers.

  • Love solving complex problems.

  • Thrive in a challenging working environment and are resilient under pressure.

  • Get motivated by the freedom to make decisions.

  • Want to build a culture in which everyone can be 100% themselves.

  • Enjoy being part of a team.



What else do I need to know:






  • We’re setting up cool new offices in Bolton but we'll equipt you to work from home for now.

  • Understand the scope of what’s possible – for you and for our customers – our phone lines are open 9am to 5pm so there's no shift patterns.

  • It’s a permanent role


after sales, after sales service, after sales service deutsch, business communication, call agent, call agent inbound, call center, call center agent, call center agent heimarbeit, call center agent home office, call center agent inbound, call center agent outbound, call center agent von zuhause, call center agents, call center agents, call center branch, call center inbound, call center inbound, call center manager, call center outbound, call center home office, call center, call center, call center inbound, call center outbound, chief communication, chief corporate communications, client service, communications, communications economics, communications advisor, communications science, customer care, customer care center, customer care deutsch, customer care management, customer care manager, customer care service, customer care solutions, customer compliant, customer experience, customer experience management, customer relationship management, customer sales, customer service advisor, custome r service auf deutsch, customer service center, customer service department, customer service deutsch, customer service management, customer service manager, customer service mitarbeiter, customer service support, customer support, customer support manager, customerservice, customer service director, inbound, inbound call, inbound call center, inbound call center, inbound outbound, inbound services, inbound telephony, inbound und outbound, inboundc calls, office communication, customer advisor m results, customer service, customer service, customer reception, leiter customer service, customer service representative, customer service representative, media designer, mitarbeiter customer service, outbound, outbound call, outbound call center, outbound call center, outbound inbound, outbound telephony, public relations, telephone exchange reception, receptionist, sachbearbeiter customer service, service agent customer care, team leader customer service, telephone support, telephone operator, telephone ische sales, telephone, telephone operator, telephone operator home, telephone operator home office, telephone operator home office, telephone service, telesales inbound, telesales, telesales inbound, telesales agent, telesales personnel, outbound call center, outbound telephone sales, call center sales, telesales sales team, fulltime, full-time, full time


Apply