Customer Service Executive

Job Description


Description Are you an experienced Customer Service Executive, looking for a new and exciting career opportunity?Baltic Recruitment are currently recruiting for a Permanent Customer Service Executive, for a client located in Newton Aycliffe. Joining an established team of customer service executives providing effective and pro-active customer service to clients, depots, and customers.The ideal candidate will have experience in a customer service role and be able to demonstrate the skills required to operate in a fast-paced transport orientated role, ensuring that customers’ requests are acted upon in a timely and professional way, whilst training will be given to the successful candidate, previous customer service experience within a transport environment would be preferred.This role requires someone who is organised and able to work on own initiative and will also be expected to undertake occasional visits to customer premises using a company vehicle. Customer Service Executive duties will include: Distribution customers job input & pricingDeal with customer queries and complaintsFollowing up with customers to an exceptional standardProcess and report service failuresProcess and communicate additional charges with effective customer communicationControlled internal management of costs and reportingCustomer account management telephone supportManage the successful completion of daily customer service tasksAssist in development of the Customer Services Department’s capability and competency Following training, the additional duties would include: Producing sales quotationsSetup of customer accountsCreation and maintenance of job pricing tablesProduction of customer and internal reportsTraining staff on new and existing systems and proceduresReporting of major client or operational issues handled by the Customer Services Team to management. Customer Service Executive applicants: Have an excellent telephone mannerHave previous customer service experience, someone from the Transport/Logistics background would be preferred but not essentialBe computer literateBe a team player, with a positive and professional attitudeBe able to provide excellent customer service Candidates may also be interested in Customer Service, Officer Worker, Customer Service Advisor, Customer Service Executive, Customer Queries, Customer Complaints, Sales Quotations, Quotations, Quotes, Inbound Sales, Inbound Sales Executive, Inbound Sales Advisor, Account Manager, Account Management. Job Reference: SM/CSEXECUTIVE_Salary: NegotiableSalary per: AnnumJob Duration: Baltic Recruitment Sector: Commercial_operationsJob Type: PermanentJob Location: County Durham, Newton AycliffeJob Industry: Call Centre and Customer ServiceJob Skill: Account Management, Account Manager, Customer Complaints, Customer Queries, Customer Service, Customer Service Advisor, Customer Service Executive, Inbound Sales, Officer Worker, Quotations, quotes, Sales Quotations

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