Customer Service Representative

Job Description


Fantastic opportunity has come available for Customer Service Representative Roles based in Preston, West Stand Business Park, Preston, PR1 8UY

We are once again delighted to be working in partnership with our prestigious client Atos and are recruiting for long term temporary Customer Service Advisor positions.

Working in the call centre, you will work as part of a team in a Financial Services environment and must therefore have a positive approach and can-do attitude. You will need to be open to change and not be afraid to take on new challenges as you will be delivering a consistently high level of customer service to Atos's client customers.

Duties & Responsibilities:

As a Customer Service Representative, you will be primarily focused within the call centre dealing with inbound customer enquiries which will include:

·Identifying and checking customer records using the client's system to provide appropriate information to customers

·Majority of the work involves processing customer requests and updating customer records it is therefore time-critical, requiring a high degree of accuracy and attention to detail.

·You will be using internal systems to capture and record details of customers information and also taking complaints/feedback.

·As a member of the team, you are also expected to share own knowledge, experiences and ideas in order to contribute to the continuous improvement of standards and business performance

·Attend training sessions to update knowledge as new products/systems are introduced

You will be required to work 37 hours between the following opening times:

Mon-Fri 8am-6pm, (potentially 8am-8pm plus 8am-4pm Saturdays, pending a review in February)

You will be required to go through a Credit and Criminal check as well as 3 years referencing in order undertake this role.

Key Skills

·Customer service skills - gained from call centre, retail, hospitality sectors

·Flexible with the ability to adapt across teams and processes

·Clear and concise written, verbal and email communication; both internally and externally

·Follow all compliance, legal and regulatory requirements, completing all relevant training

·Proactively support company initiatives around colleague wellbeing

·Dealing with a variety of ad hoc duties

This will be a site-based role, however we operate a covid safe environment with all government regulations met.

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