Customer Service Representative

Job Description


Customer Service Representative | Hybrid Working | Full Time Monday-Friday 8:45am-5pm | £20,000 gross per year
In this varied and challenging role you will be responsible for the first customer contacts. You provide our clients with excellent support and assistance over the phone and by managing quotes and orders efficiently up to the delivery of materials.
You will need to build strong relationships with our sales and technical support team and our Credit Department in Luxembourg.
Please note, we can offer hybrid home/office working for the right applicant. The company office is based in Epworth (DN9).
Viking EMEA is active in the sale and distribution of firefighting products and systems in Europe, the Middle East and North Africa. Viking EMEA employs approximately 200 people and has distribution centers in Luxembourg (headquarters), Germany, Sweden, UK, Italy, Spain, Russia and Turkey.
Several local offices in Poland, Romania and Balkans, the Netherlands, and Dubai complete the network of our presence in the EMEA region.
If shortlisted, your interview will take place over the telephone or Teams.
Our Offer To You
We will provide you an interesting and challenging position in an international environment. We offer you internal training to develop you into an expert for Viking EMEA. Viking offers a competitive package.
As well as this, depending on the profile, performance and ambitions of the candidate there good induction training and follow up trainings during career.
Life Insurance.
About You
This position requires a commercial knowledge and attitude. We prefer candidates with having some experience in a customer service environment.
You have excellent administrative skills and having some knowledge about international import/export trades would be an advantage.
You have a good knowledge and experience with IT tools (Office suite).
You are ERP knowledgeable (SAP knowledge is an advantage).
You have an excellent command of English, but more language skills e.g. German are a strong advantage.
You have strong verbal and written communication skills and you are a good team player.
You enjoy the challenges of a busy office environment; you are a multi-tasker and have the ability to adapt quickly to changes.
Your Role
Understand and convert customer requirement into product code or Bill of material (product understanding is required for this activity).
Prepare quotes based on pricing guidelines from the commercial team;
Process and follow incoming orders.
Coordinate shipment to customers – Liaise with the warehouse if necessary.
Follow-up of shipments with transporter(s).
Answer queries from customers regarding delivery times, product information, technical documents, etc.
Check daily reports and act accordingly.
Filing and maintenance of office and administrative documents.
Work in conjunction with the external sales and technical team.
Additional tasks upon request from the Operation Manager.
If you’re the ideal candidate our client is looking for, please send your CV and Covering Letter by clicking the APPLY button

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