Customer Team Leader

Job Description

Description

Retail Supervisor - Customer Team Leader   Location: Leam Lane Estate, Fewster Square, Gateshead, NE10 8XQ Pay: £10.45 per hour & amazing benefits.  Contract: 24 hours per week + regular overtime, permanent, part time Full training given Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview When you join Co-op as a Team Leader, you’ll help shape the future of a business that’s truly different

We’re passionate about putting our ethical values into practice, and with your direction your team will be there for the community to do amazing things that will help support local good causes! What you’ll do You’ll be a positive role model – engaging, training and supporting your team in completing store activities

As a Retail Supervisor you’ll also: •    perform daily checks to make sure the store is safe, secure, operational and presentable for our customers •    encourage your team to deliver the stores success measures and be confident in suggesting areas for improvement •    be a key holder – opening and closing the store, taking responsibility for the premises in the absence of other leaders •    take charge and guide the team if there’s a problem to resolve •    champion Co-op by promoting our membership and benefits and encourage the team to participate in local projects we support  To be successful You’ll take ownership and direct the team, knowing when to step in and help your colleagues on the shop floor

We’re also looking for: •    good communication skills •    great organisational skills •    problem solving skills •    the ability to exceed customer expectations and resolve queries •    the ability to collaborate and build relationships with people from all walks of life •    drive ideas to help improve store sales  •    flexibility to work a range of shifts  You must be aged 18 or over to be a Co-op Retail Supervisor as you’ll need to authorise age-related sales

Why Co-op? We’ll nurture your development while you help us foster stronger community relationships! You’ll grow your leadership skills along with a sense of purpose, working with a business that cares

You can also look forward to a package that includes: •     pay rates aligned to the Real Living Wage •     premium rates for hours worked before 6am or after 10pm  •     flexible shifts/working hours and regular overtime opportunities (we provide rotas to your mobile phone 3 weeks in advance) •     20% off Co-op branded products in our food stores all year-round •     10% off other brands all year-round (doubles to 20% on the Friday and Saturday after payday) •     discounts on other Co-op products and services •     pension with up to 10% employer contributions  Building an inclusive workplace  We’re actively building diverse teams where everyone can contribute and develop to their full potential

We celebrate our differences, believing in equal opportunities, and we know it’s important that our teams reflect the communities they serve.  We can make reasonable adjustments to our interview process according to your needs

You can find out more about our people policies at coop.co.uk/peoplepolicies

COVID-19 Co-op is committed to supporting communities and keeping our customers and colleagues safe during the ongoing Coronavirus pandemic

If you’re successful in your application, you might occasionally be required to work in other stores within the local area to cover colleague absence

Please note we may close the advert early due to a high number of applications

INDFOOD

 
 
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