Delivery Station Liaison

Job Description


Location - Unit 2 Victory Park, Upwell Street, 4449, Sheffield, S4 8

ALPay rate

Day Pay Rate 10.40

Night Pay Rate

Overtime (40-50) 15.60

Overtime (50-60) 20.80

Contract type - Permanent

Shift - Wednesday to Saturday 10:00 - 20:45

At Amazon we're working to be the most Customer-centric company on earth and we are constantly improving how we fulfill and deliver customer orders. Our goal is to exceed expectations by continually striving to innovate and provide best in class customer support as we expand our logistics products and services. To improve the customer experience we are establishing a group of delivery station based customer service associates that enable real-time, hands-on investigation of where a package is and how Amazon can get it to a customer as quickly as possible.

Additionally, it provides customer access to local experts who can provide them the most accurate and up-to-date information about their packages and how Amazon is resolving potential delivery issues affecting them.

As a Delivery Station Liaison, you will be responsible for:
Communicating with customers directly via phone and email

Empathizing with and prioritizing customer needs

Upholding company values and respecting every customer

Exuding patience and ownership with each customer

Resolving conflicts and setting appropriate expectations with customers

Clearly understanding and responding appropriately to the issues that customers present

Consistently composing a grammatically correct, concise, and accurate written responses to customer issues

Approaching problems logically and with good judgment to ensure the appropriate customer outcome

Making quick and effective decisions on behalf of the customer

Working a flexible, Full Time schedule (40+ hours per week)
Performing the following tasks, with or without reasonable accommodation:

Carry, lift, push and pull up to 49 pounds

Frequently push, pull, squat, bend and reach

Stand and walk during shifts lasting up to 12 hours

Work in an environment where the noise level varies and can be loud

Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

Basic qualifications



High School or equivalent diploma

Experience with Windows Operating Systems and Microsoft Outlook

Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools



Previous experience in Customer Service

Ability to effectively prioritize work time to ensure efficiency

Amazon is an Equal Opportunity Employer Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age

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