Field Service / Sales Admin Manager

Job Description


Due to a sustained period of strong company growth, our established, professional and specialist client is seeking to recruit a customer service / sales admin manager to join them within their organisation based close to Lewes. Due to rural workplace location your own transport is essential. Salary IRO £40000-£45000 per annum plus excellent company benefits. Permanent role This is a newly created role, reporting to the Managing Director This is a customer service driven role where you will be supporting many areas of the business. Commercial Sales team will be the main internal customer, with significant interaction with the Operations department. ROLE AND RESPONSIBILITIES The Service and Admin Manager will be responsible for managing Service and Admin teams. Duties to include: Develop and deliver an annual budget in support of the overall strategy and objectives set by senior management. Assist management with hiring processes and new team member induction and training. Develop strategies to promote team member adherence to company regulations, safety and performance goals. Generate and share comprehensive reports about team performance, mission-related objectives, and deadlines. Ensure working spaces meet and exceed company presentation standards. Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints. The Service and Admin Manager will manage the Sales Admin team. You will be responsible for the day-to -day management of a small team, processing, and management of orders to ensure on time production and delivery to customer. Key tasks include: Manage the Sales order process from receipt of order through to delivery, installation, and invoicing. Oversee communication with sales channels around stock availability, lead times, product updates, etc. Preparation, validation and uploading of price lists and discount levels to SAP B1. The Service and Admin Manager will manage the field service team, working closely with the service engineers, distributors, and manufacturers to ensure customers are satisfied. Key tasks include: Day to day management of the Service team to ensure that customer expectations are met. Support the in-house service team and global partners to ensure the global organisation provides a top-class service response. In addition to the managerial responsibilities, it is essential that the incumbent has a good understanding of the duties of a service engineer and the technical issues involved. The Sales Admin and Service departments are a key internal source of business intelligence and the Service and Admin Manager will be responsible for ensuring all relevant data is input into SAP B1 in accordance with requirements. The Service and Admin Manager will initially be tasked with implementing improvements in customer-facing processes. Key tasks include: Take ownership of processes in Sales & Service, ensure they are complete and update, as necessary. Develop an understanding of the current company culture, and work with the MD and Commercial Director to translate strategic initiatives into a change adoption plan. Prepare a strategic plan for the global Service network, establishing performance measures, recruitment/divestment strategies and process improvement plans. Ensure that the company is competitive in all key markets by formally appointing suitable local Service Representatives and visiting regularly to check they remain in compliance with agreements. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. EXPECTATIONS: Concise, detailed and accurate reporting of past results, future forecasts and departmental KPIs as required by senior management. Ability to meet customer expectations and to maintain the established reputation for excellence. Ability to ensure that all established administrative routines and records are kept accurately and up to date. QUALIFICATIONS AND EDUCATION REQUIREMENTS Degree in a technical subject and practical experience in a customer service role. REQUIRED EXPERIENCE AND SKILLS The successful candidate must have: At least 5 years’ supervisory experience in a customer service role with a demonstratable history of solid results. Practical knowledge of SAP Business One Sales and Service modules or similar ERP software A customer-centric mindset. You will be courteous, professional, and able to proactively meet customer needs. Ability to cope with rapidly changing demands on time and prioritise jobs according to urgency. Excellent communication skills, the ability to challenge and question while maintaining positive relationships. Experience working with overseas partners, especially in Asia. PREFERRED EXPERIENCE AND SKILLS Knowledge of export processes and documentation. Experience with Coresuite for SAP Business One would be a significant advantage. MBA or equivalent qualification in Business Administration. This role includes some overseas travel. Valid driving licence and passport required. Attendance at trade shows means that ability to sit/stand for long periods is required. Assisting with packing/unpacking products will require bending, lifting and carrying heavy equipment. This is a rare opportunity to join a superb technical based business as they expand further. First Recruitment Services is acting as an employment agency on behalf of this vacancy

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