Senior Customer Service Advisor

Job Description


Job Description

Job Title:

Senior Customer Service Advisor
Salary: 23,056 Per Year
Hours: Full Time




Start Date: ASAP
Senior Customer Service Advisor Overview
A fantastic opportunity has come available for a customer-focused retailer based in Enderby. This opportunity is ideal for a candidate that is passionate about people and knows how to deliver a first class service. The Senior Customer Service Advisor will support the Customer Service Team Leader in coordinating the customer service functions of the contact centre whilst also providing Duty Manager Cover in their absence.

All whilst ensuring the efficient, resilient and exceptional fulfilment of all customer requirements
Senior Customer Service Advisor

Key Responsibilities

* To drive customer focus approach across all activities

* Assisting in the customer escalation and complaint process

* Coaching and developing advisors to ensure a brilliant customer experience is maintained across the team

* Communicate efficiently s , hold regular meetings and catch ups with advisors to help them understand their key priorities

* Proactively handling customer escalations in a timely fashion with an appropriate outcome
* Demonstrably coach Customer Service Advisors in 'First contact resolution'

* Assisting the team leader in making sure all absence and shrinkage reporting is kept up to date for the team

* Adhering to and promoting all Health and Dafter regulations
* Contributing to the department achieving pre-determined SLAs for calls , emails , live chat and social media
Skills required for the successful Customer Service Advisor:

* Previous experience of working in a similar role and a fast paced environment.

* Passionate about working with people.

* Good telephone manner and a clear and effective communicator.

* Strong active listening skills.

* Good working knowledge of I.T. systems as well as Microsoft Office

* Able to commit to working on an alternating shift basis including some weekends

* Experience of supervising, supporting and coaching others

* Ability to remain calm under pressure

* Friendly and tactful personality

* Positive and approachable manner.

* Team player
How to apply for the Senior Customer Service advisor role
The first stage of the application process is . If you would like any more information about this vacancy before applying, please feel free to email n If you have not been contacted regarding your application for this Customer Service vacancy within 7 days please assume that you have not been successful. We will however retain your application for any future roles for which you may be suitable.

Regional Recruitment Services Ltd acts as a Recruitment Agency and Employment Business that specialise in Customer Services & Administration, Sales & Marketing, IT & Tech Support, Accountancy & Finance, Supply Chain & Logistics, Engineering & Manufacturing and Trades & Labour. You can view all of our live vacancies by visiting our website. Please be aware that if unsuccessful, we will retain your CV on file and will endeavour to find you a suitable position unless notified of otherwise.

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