Student Experience Manager, MBA Programme

Job Description



This is a fixed term, maternity cover position for 9-12 months

Can you help improve our student experience?

We're looking for someone to help ensure our students are getting the most out of our world-leading MBA programme. As our Student Experience Manager, you'll focus on engaging with students to ensure they have the support, guidance and high quality information they need to succeed. You'll help deliver programmes that improve student experience and use your insight to deliver essential information in engaging ways.

London Business School; a global and vibrant business community based in two of the world's most dynamic cities, London and Dubai. It's where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

Main Responsibilities

  • Plan and deliver a range of programmes/events and help with larger initiatives.

  • Oversee creation of policy documents, best practice guides and learning materials.

  • Be on top of the LBS student experience to deliver effective communications.

  • Act as student experience expert on a variety of key areas and student-facing communications.

  • Collaborate across the school to co-ordinate timetabling and schedule planning.

  • Collect and analyse data about student experience to improve future delivery and inform decisions.

  • Be a role model and champion positive change around the school.

  • Line manage and support a Programme Administrator in the exceptional delivery of the programme

Ideal Candidate

  • Bachelor's degree, equivalent experience or a specialist qualification

  • Excellent customer service, stakeholder management and relationship-building skills

  • Natural communicator who can write well and present to groups

  • Proactive attitude and able to find and plan your own workload

  • Demonstrable knowledge of School and business context (experience beneficial)

  • Sound project manager with a meticulous attention to detail

  • Experience using software to extract, analyse and report on data


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