Chapter Lead Test Engineer (Digital)

Job Description

  • Job Title Engineering

Description

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We are looking for a Chapter Lead for Test Engineeringin Digital.

The main responsibilities of a Chapter Lead are to build up the right capabilities in the technical people in the Tribe, equipping them with the skills, tools, and standard approaches to deliver functional excellence, and ensuring that they are focused on delivering value to the business. At the same time, we would expect the Chapter Lead to perform as a Test Engineer within their specific functional discipline within their designated Squad. The Chapter Lead takes responsibility for the line management of the technical people within the tribes.

Accountabilities and Responsibilities

  • Recruitment, development and retention of technical resources including career pathway development for all technical squad members.
  • Define and set compensation, benefits, and promotions for all members of the relevant Chapter.
  • Provide and apply effective performance management processes and mechanisms supporting squad leaders and product owners in increasing squad performance.
  • Provide line management duties for all Squad technical members within the relevant Chapter with a view to focussing on coaching and mentoring techniques that align to both agile principles and Admiral values.
  • Support both personal and technical skills development for all Squad level technical members enabling greater Squad operational performance.
  • Provide effective career development for all Squad level technical members of the relevant Chapter.
  • Enable Squads to meet their expected outcomes by supporting them in problem identification, root cause analysis, and decision-making.
  • Provide an inclusive environment where Chapter members have freedom and safety to innovate, experiment, and learn from failure.
  • Identify, teach, or sponsor the required software and hardware engineering skills needed to support the development of high-quality code, components, systems, and solutions.
  • Owner and role model for applying the following values: productivity, quality, transparency, and openness over internal politics into the Chapters ways of working and production of outcomes.
  • Provide open and effective communication channels leading to greater knowledge transfer within the Chapter.
  • Ensure engineering, design and testing standards and practices comply with Admiral IT governance and architectural standards while performing in a heavily regulated environment.
  • Serve as a senior coach and advisor to Agile Squads. Remaining close enough to the Squads to add value and to be a competent manager, while staying far enough away to let them problem-solve on their own.
  • Support Squad Leads and Product Owners in knowledge transition between both Squads and the wider Organisation by applying clear and concise communication channels.

Key Interactions

  • Regular 1-to-1s with Chapter Squad level technical members.
  • At least annual performance reviews.
  • Close relationship with Tribe leadership focussing on understanding the development needs of their people.
  • Participate in quarterly Portfolio Sync and weekly Portfolio checkpoint sessions and support teams by helping them remove systemic impediments.
  • Help protect teams from distractions and unrelated or unnecessary work.
  • Work with APMO to establish and monitor staffing needs.

Knowledge and Experience Required

  • Extensive knowledge of customer experience (CX) interaction and integration as part of software development process (can be through scrum/lean agile or standard SDLC).
  • Extensive knowledge and experience with line management through both coaching and mentoring techniques.
  • Knowledge and experience in Scrum development practices, using associated tools for testing and continuous integration & deployment.
  • (Domain Expert) - Extensive knowledge and experience with design & development of Angular, Jutro, React, Html, Azure, Java, K8, Docker, API, UX, DB, SDLC, PC, BC, CC.
  • Knowledge of identification and management of specific engineering, design and testing standards and practices that comply with internal organisation IT governance and architectural standards while performing within a heavily regulated environment.
  • Knowledge and experience in the use of tools such as: Jira, Confluence etc.

Why work for us?

Admiral has many benefits but further to that you will also benefit from

  • Working with a top-class team
  • Working on exciting challenges to maintain Admiral’s competitive advantage
  • Playing a central role in shaping and enabling Admiral's digital ambitions
  • Be given the flexibility to work in the way that allows you to give your best
  • Work in an open and accessible department
  • Know that you are working for a department who regularly take part in charitable events

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're voted no. 3 in the 2020 Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

Feedback and interviews for this role will commence after the 9th of August.

Find out what it is like,
working at Admiral

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20/04/2022

Summary

Jodie Angell recently secured a permanent role as Squad Lead in IT: Data and MI through our Talent Agility Programme (TAP). Read her experience on the programme below.Can you tell us a bit about yourself?My name is Jodie Angell and I’m from Newport, South Wales. I live with my fiancé who I met at Admiral four years ago.What’s your Admiral journey been like so far?I joined Admiral in May 2017 as a Contact Centre agent in Renewals, which is now known as Customer Loyalty, and in March 2021, I applied to the Talent Agility Programme (TAP). I really wanted to work in one of our Business Support areas as I wanted to experience the back end running of the business, so I was really determined to follow this path. By this point, I’d already had several interviews for other jobs in the Business Support areas, but found the competition was high. TAP is super competitive, so I really tried to sell myself, talk about what I’d done for the past four years, and just show how set I was in achieving my goal of havinga thriving career in Business Support.My first placement was in Compliance, which was in line with what I thought I wanted to do at the time. During my placement, I completed the Agile PM Foundation and Practitioner qualifications, which really opened my eyes to the world of Agile and a hidden interest I didn’t know I even had.This led me to securing my second placement as a Certified Scrum Master in the Data & Analytics area. I passed my certification in the first week and took on three squads. This was a high-pressure environment due to the demand to migrate from an on-premises platform to a cloud-based platform. From here, I knew I wanted to secure a permanent position as a Squad Lead and managed this is IT: Data and MI.What made you want to join TAP?I knew how successful it was, having seen a previous manager of mine secure a permanent role in Marketing off the back of it. I did initially have some doubts, being a Contact Centre agent, could I really progress to a Squad Lead role within less than a year? I’m still shocked and surprised at the progression I’ve made in such a short time.How did you find it?I found the programme to be very eye-opening. I never imagined I’d thrive as much as I have in such a technical role, especially in an area I had no experience in. As I’ve previously mentioned, I thought my career would be somewhere in the risk universe, but this programme really does have the ability to expose you to all sorts of areas, preparing you for a considerably different role to what you’re used to.I’ve gained a great deal of knowledge in Agile methodology, but also the confidence to speak with senior stakeholders, leading and coaching a team, building the right team and culture, and taking accountability for squad deliverables. Another area I’ve developed during this final placement is my ability to look after members of the team, considering their career progression, wellbeing, and what motivates them to do well.What sort of support did you receive?My managers have been fantastic, constantly exposing me to great opportunities and throwing me into the deep end. Aside from that, I have a business mentor who I catch up with once a month to go through any challenges I experience or to get advice, it’s really nice to have an outside opinion on things. Secondly, the TAP support team are always on hand if I need anything.What’s next for you?I can’t wait to embark on my Agile career, and help another squad achieve their goals. Discover how we can support your development and career growth at Admiral.

09/02/2022

Summary

Kimberley Luke is a Delivery Lead in the Digital Channels Agile Tribe in Admiral Tech, read her story below.What do you do in Admiral and how long have you been working here?I’ve been at Admiral for 10 years, the whole time in our Tech area in various roles and teams. I started in Tech Architecture as the Team Manager, then moved into Tech Delivery in an assortment of System Area teams, and now I’m in Digital Channels! In most of these roles I had responsibility for developing people, understanding, and delivering system functionality and communication.My current role is Delivery Lead in the Digital Channels Tribe, which is a full stack autonomous team in agile delivery. It’s quite a newly formed Tribe and I’m responsible for developing our agile techniques, ensure quality and challenge our trio of leadership (myself, Tech Lead and Product Lead) to ensure the best and most valuable outcomes for our business.How did you get into your role? What’s your background?My career path is quite a simple one really! I went to university to study pure maths, and towards the end of my final year I was accepted onto an IT Graduate scheme with a large financial services company and learned programming languages. I went on to mentor and lead a team within that company, and then I moved to a large retail company as an IT Analyst, but quickly moved into project and systems leadership. I created and developed a systems testing function, and was then invited to lead the systems development function for half of the core systems. When I decided to move to Cardiff, I applied for one role (at Admiral) and was offered the Architecture Manager role. The rest, as they say, is history.Can you tell me a bit about your area?Of the current 10 Tribes in Tech Delivery at Admiral, Digital Channels is one of the newest. We have responsibility for developing the digital conversational and messaging functions across many of our product areas, such as chat bots. We then capture, analyse and use all of our new data. We’re often trailblazers in our Digital Channels Tribe due to the tech we use and are usually among the first to require technical decisions or designs.Do you think there are opportunities to grow and develop here?Admiral has lots of opportunities for training, mentoring and professional qualifications. I’ve achieved CMI level 5 in Management and Leadership and am a Certified Scrum Master. I hope to find further suitable leadership courses in the near future to support my further development. However, active agile delivery brings learning opportunities continually as we’re all looking for opportunities for Tribe progression.What makes Admiral a great place to work?The flexibility and support given to all colleagues, opportunities to grow and develop and to mature into professional people who fully understand our core business and future opportunities.Do you have any advice for someone looking to join your area?Be pragmatic and organised, build and work with your network. Have a few chats with people already in the area, understand the work we do and why. Bring fresh ideas!We envelope several skills depending on the role; product, technical, management and organisational skills are all very important.Take a look at our Tech opportunities here.

23/11/2021

Summary

BechanCarpenter is our Head of IT – Pet, read her career story below!What do you do in Admiraland how long have you been working here?I've worked at Admiral for a year and a half, and have recently been appointed as the Head of IT – Pet, where I’m responsible for managing tech change for the pet business. Prior to this, I worked within the Information Security department as a Senior Project Manager.Myday-to-dayresponsibilitiesinclude communicating with stakeholders on progress,working with suppliers to deliver in line with a baselined project plan, running agile ceremonies such as stand-ups,retrosandrefinements,and working with multiple agile squads across the business.How did you get into your role? What is your background?I studied BSc Information Systems at university and always had a passion for technology, but when I leftuniversityI was unsure on what I wanted to do. So, I started my career leasing and selling aircraft engines for five years until IrealisedI really missed the technology industry, and decided to join a small start-up as a Project Manager and instantly knew this was my passion. I worked within the business for five years delivering travel software solutions before accepting a role within Admiral in the Information Security department, an area I always found interesting. After just over a year, I took the opportunity to join theTech teamas Head of IT - Pet.What's the most exciting change or project happening withinPet?The most exciting project I’m working on within the Pet business area is the selection and delivery of the IT and Claims solution to support the delivery of new products to market next year. This project involves the whole team supporting multiple activities, rolling up our sleeves and working together to deliver the best solution for the business.Are there enoughopportunities to grow and develop here?Absolutely! The opportunities I’ve had here are incredible – the management teams are quick to recognise hard work and dedication and it makes me really proud to work within Admiral Tech. The opportunities to develop personally are equally as fantastic, with access to online training, dedicated calendar time to complete training and the opportunity to achieve a formal qualification. This year I completed my SAFE Scrum Master qualification to compliment my existing Agile and Prince2 Project Management qualifications.Do you have a career-defining moment?I would say my career defining moment was following my first job after university where I realised that I really missed the technology sector. I self-studied for my first project management qualification and was delighted to be offered my first role within a small start-up. This opportunity set the foundations for the career I have today, and the experience showed me that taking risks and moving out of your comfort zone can really pay off!Do you have any advice for someone looking to join your area?The main bit of advice I'd give is if you’re a strong communicator, enthusiastic and willing to learn, then don’t hesitate to apply for a role at Admiral Tech - you definitely won’t regret it. Remember that there are so many opportunities to grow and develop, so it’s key that the core characteristics for this sort of role shine within the recruitment process.Take a lookat our current vacancies in Admiral Tech.

12/10/2021

Summary

Geraint is a Chapter Lead in Admiral Tech and has been at Admiral for over 14 years!Read more about his varied Admiral journey below.What do you do in Admiraland how long have you been working here?I'vebeen in Admiral for roughly 14 and a half years. My first role was as a Contact Centre Representative (CCR) in Customer Services, where I was on the Teleports Team taking calls for half the day, then dealing with customer queries and processing reports for the other half. My next role was as a Test Analyst, where my main responsibility was testing any changes that were being madeto our main administration. I was then promoted to Senior Test Analyst where my role was more about supporting all the Testers and getting an early look at any of the more complicated changes which were in the backlog of work for our area. Currently, my role is as a Chapter Lead for Software Testing. As Chapter Lead, my main responsibilities are to build up the right capabilities in the Tribe, perform as a Test Engineer when needed and take some line management responsibilities.How did you get into your role? What is your background?My background is very varied! I left school at 16 and went to work on a YTS (youth training scheme), which led me to work in a photo mini lab processingfilms. We quality checked every single photo, running into hundreds of thousands during my eight years there. After leaving the photo mini lab, I worked in another well-known Welsh firm,Kwiksave. I spent around 10 years working forKwiksave/Somerfield where I worked my way up to Deputy Manager. I joined Admiral in 2007 in Customer Services working on the Teleports Team, processing reports and dealing with customer calls to making changes. In 2011 I went on a secondment with the Tech Testing team and that move became permanent. During my time as a Test Analyst, taking a methodical approach and having an eye for detail came naturally to me, probably due to my previous experiences. Over time I worked on a lot of different areas which provided me with the experience needed to move into my current role as Chapter Lead.What's the most exciting change or project happening within your area?I’m currently involved in the Guidewire Upgrade project which is very exciting. Along with the upgrade, as a whole Tech areawe want to start leveraging cloud technology, which will open up lots of development opportunities and give us the ability to spin up environments more quickly.Do you think there are opportunities to grow and develop here?There are always opportunities to grow and develop here, it’s encouraged actually! Some of my colleagues are moving away from being Test Analysts and are moving into development roles. Others are looking to upskill so they can become Automation Testers. Some of my colleagues are even completing degrees whilst working, such as Degree Apprenticeship BSc (Hons) Applied Software Engineering. They work four days with us, and on the fifth day they attend university. For Test Analysts and Test Engineers, there are a large selection of courses Admiral provide financial support for, such as ISTQB Foundation Level Software Testing, ISQTB Advanced Level Test Analyst, ISTQB Advanced Level Test Manager and ISTQB Test Automation Engineer.Do you have any advice for someone looking to join yourarea?I’d recommend spending a little time understanding the complexity of Admiral’s business model, as we have various products and a large customer base with a lot of our customers being with us for many years. I’d also recommend spending some time networking, especially with everyone working from home at the moment, it’s much harder to understand how all the areas fit together within Tech. Skills and characteristics that are important vary from area to area, but being open minded and flexible is a good start. We have a large range of skillsets mixed with good business knowledge, so any new starter will be able to lean on the rest of us to get them up and running. Being able to work collaboratively is essential. Automation is growing within the Test area, so experience of Agile and BDD, using Cucumber (Gherkin) and knowledge of some object orientated languages like Java or Python would also be beneficial.Have a look at our current opportunities inAdmiral Tech.

28/07/2021

Summary

Janet Evans is Admiral’s Head of the Office of the CIO (OCIO),with around 70 people under her management. The OCIO is a newly formed department within Admiral Tech which centres around streamlining and perfecting the Governance framework and general strategic planning, and Janet oversees all of this. With a whole lot of change occurring across Tech, Janet uses her breadth of experience, strong leadership, and inclusive nature to drive her 11 teams forward. Read on to hear how Janet got to where she is now, what OCIO is like and advice for those looking to join the team!What do you do in Admiral and how long have you been working here?I have been with Admiral for almost 5 years and I am Head of the Office of the CIO, managing 11 teams, approximately 70 people. My department look after the governance across the whole of Tech and are evolving to include the strategic planning side of things too. How did you get into your role? What is your background?I joined my previous company on a Graduate Training Scheme straight from university, in the days before the world was so connected, and I was seconded onto a project to carry out the End User Testing and Training on a Project to implement a mainframe computer and new software. This was in the days when back-ups were manually carried out to floppy discs and posted to Head Office. My journey in Tech started there and I carried out a variety of roles including Helpdesk Manager, Product Owner and Governance Manager before moving to Admiral to set up a Tech Governance Department. What do you enjoy most about your work?I like the variety that comes with running multi-disciplined teams. I can be discussing a process for break fix on a laptop one minute and then switch to discussing the results of our Minimum Standards assessment the next. There is never a dull moment. What's the most exciting change or project happening within your area? The project I’m most excited about is our Service Management Maturity Project, which will re-engineer and interconnect all the processes required to serve our end users and ultimately the customer more efficiently. The project is a mix of process re-engineering and new state-of the art tooling, which together will bring great benefits to both Tech and the end-user. Do you think there are lots of opportunities to grow and develop here? The opportunities in Admiral are like nothing I have ever experienced before, and it is great to see the training and development opportunities we provide. From face-to-face training, subscriptions to on-line training services, to one-to-one mentoring with Senior Managers - the opportunities are endless if you are ambitious and dedicated. What’s the culture like in Admiral Tech? We have tried very hard to retain our culture of fun and hard work whilst working in a remote world and it has paid dividends with productivity increasing over the past year. Our fun is carried out over Microsoft Teams or email now, but it is amazing to see how many remote “fun” businesses have appeared. We have taken advantage of cocktail making classes, comedians, magicians and cheese and wine tasting sessions to name but a few. Do you have any advice for someone looking to join your team? Now is a great time to start looking at the job ads as the Service Management Project will see multiple opportunities become available over the next year. Also, as a FTSE 100 Financial Services Company, there is increasing focus on Governance Functions within Admiral. To be successful in one of the teams in the Office of the CIO you would need a great attention to detail, a process driven mindset together with a desire to improve the way we do things. Some of our Tech opportunities might be perfect for you, have a look here!

08/07/2021

Summary

Our tech sphere is ever-evolving here at Admiral. Our Chief Technology Officer, David Darby, caught up with us to discuss how we’re using cloud, data, analytics and digital to ensure our customers are provided with the very best.With approximately 120vacanciesacross Admiral Tech looking to be filled throughout 2021, there is a vision for considerable expansion on the technology currently in use. With this opening a fantastic opportunity for talented tech heads to join our dynamic workforce we asked David Darby, Chief Technology Officer, to discuss the vision for Admiral Tech. What’s the most exciting project or upcoming change happening within Admiral Tech? Admiral is on a journey to Admiral 2.0, an organisation that maintains our historical strengths but is more agile and digital first. To support the journey to Admiral 2.0 we are building a next generation architecture, leveraging cloud, data, analytics and digital to continually improve customer experience and place the customer at the heart of everything we do. What do you think really sets Admiral Tech from the competition? Admiral is a great place to work and has been recognised as one of the UKs best places to work for the last 21 years. We hire smart people and provide opportunities for them to grow by working on interesting and leading-edge technology programmes. We take training and career growth seriously and have career paths for all IT skills. What does Admiral want to be known for within the tech area? Here at Admiral, we would like to be a technology employer of choice, so that both graduates and seasoned professionals aspire to join us. Admiral embraces modern technologies, modern ways of working and collaborates with our technology partners, giving huge opportunities to work on exciting projects, implementing leading edge technologies, and leveraging cloud computing. What’s the culture like here and how is it changing? Our philosophy at Admiral is simple yet effective: people who like what they do, do it better.Our cultureis honest, open, and focused on four key areas: Communication, Equality, Reward & Recognition, and Fun. As a department we make sure that Admiral Tech is a diverse, open, fun, and happy place to work. We actively encourage healthy challenge and debate and ensure career opportunities and development are available to all. We have lots of ways that we recognise the achievements of our teams and individuals, from the prestigious annual awards through to monthly recognition voted on by the whole department. Like many organisations, the Covid pandemic enforced remote working on us, but in typical Admiral style we have risen to the challenge and embraced smart working while maintaining our culture. Going forward we will have a balance of home and office working that is tailored to individuals and their roles. What is the ‘Vision for Tech’ in Admiral? Admiral is a becoming a digital first business, recognising this, we will adopt modern technologies, embrace modern working practices, collaborate with technology partners, and leverage cloud computing to become a “FinTech at Scale". Do you think there are lots of opportunities to grow and develop here? Admiral Tech has an exciting agenda that provides opportunities for our staff to grow and develop by working with leading edge technologies and collaborating with leading technology partners. Beyond Tech, there are always opportunities for colleagues to move departments and work in other parts of the business, both in the UK and further afield. Look out for the Tech vacanciesemerging this year, along with several prospects across their other areas such as working with Cloud and Pricing. The opportunities are endless.

07/07/2021

Summary

Sophie Mulcahy leads up the Agile Portfolio Management Office (APMO) team in Admiral Tech. We caught up with her to find out what the team does, what her career background is and why Tech is the place to be if you want flexibility and development.What do you do in Admiral and how long have you been working here? I have worked in Admiral for 2 years. The first year was spent in Travel Insurance as a Product Manager and now I lead the Agile Portfolio Management Office (APMO). I have an amazing team of Analysts that support the Delivery Teams in Tech (we call them Tribes). We provide day to day support from a tooling and administration perspective and run the Admiral Quarterly Business Review process. Each quarter we help bring the Executive vision to life across Tech and the business, and ensure that the delivery priorities align to Admirals strategic objectives. We help track financials and value against these objectives and make it visible to everyone through reporting. How did you get into your role as an Agile PMO Lead? My 20 years before Admiral were spent in Financial Services in many different roles but I always defaulted to Change Management, Process Improvements and Project Management. I have always had a passion for problem solving and making things better. I did well in school but didn’t want to further educate, I always wanted to be hands-on in a job and to start earning. I joined Financial Services as my first full time job and worked my way through different jobs and promotions. I was made redundant in 2019 and although there were many jobs in the market at the time, I really had my heart set on Admiral because of the culture and all the great things Admiral brings. What do you enjoy most about your role and area? Its sounds so cheesy but I have an amazing team behind me in everything I do. In every job I have had, it has always been the people that have made me enjoy my job and Admiral is no different, you really do feel like part of a family. In recent months during lockdown, I have been amazed at the support I have felt being part of Admiral and I’m extremely proud of how hard my team have worked (we formed as a team in lockdown and still haven’t all met face to face!). I feel depended on by my team for support, that really keeps me motivated. We are a new team, managing a new process with lots of opportunity to develop, I feel motivated to make improvements to the processes we have and the positive impact it will have down the line. Are there any exciting changes or projects on the horizon? We are going through some big changes to introduce new ways of working; these changes will support increased focus on business value through teams that are aligned to end-to-end delivery of value. My team support the administration and reporting that helps bring this to life, so we have great opportunities to work closely with Tech, Business and Finance to help Admiral realise these benefits. Do you think there are lots of opportunities to grow and develop here? Yes, there is so much opportunity to grow depending on how much time you want to invest, it’s hard to balance work life and home life to fit all of this in too. In the last year I have been lucky to have signed up for three externally recognised qualifications. Admiral see the benefit in developing their personnel and are really invested in this. We have our own Learning & Development team as well as a Talent Team in Tech. My team have career paths mapped and have full role profiles that they are able to score themselves against to help write development plans. What’s the culture like in Admiral Tech and how has this adapted with remote working? In Admiral Tech, people are empowered to make changes and are encouraged to voice their opinions (and they are listened to). I have seen lots of examples of where people have pushed back on wasted effort or unnecessary governance which is refreshing to see. People are trusted to do a good job and aren’t micro-managed, we all manage our own calendars and are able to flex our day to suit our own needs at home. During lockdown this has improved even more. For the first time in my life, I've been able to flex between work and juggling two young children. Work is still just as busy, but I'm now able to split my day up so much more. It's a dream! Do you have any advice for someone looking to join your area? I came from a company that was very corporate with hierarchies and lots of red tape. In Admiral it’s sometimes difficult to tell who is in charge because everyone is very collaborative and always willing to help and support one another. There are regulations that have to be followed of course, but I have found making changes a lot smoother in this environment. I found when interviewing in Admiral it’s very important to show your personality so that you can make sure you are a great cultural fit as well as fit for the role. Read up about Admiral and the wonderful culture we have. Depending on the role obviously the job skills are really important, but you may need to consider adapting to working from home, working on your own initiative and always treating people fairly and with respect. To view our current vacancies, click here.

23/06/2021

Summary

Hannah was a Project Manager for 10 years before taking the leap into her new career as a Software Engineer. With a degree in Glaciology and not Software Engineering, Hannah talks about what it was like adjusting to her new role and why she loves it so much!Read on to hear more about Hannah's journey. What is your current role in Admiral? I currently work as a Software Engineer at Veygo, and I’ve been doing that for 18 months. It’s the culmination of a lot of hard work – I wasn’t a Software Engineer before that! Before joining Veygo, I had been a Project Manager for 10 years. It was a great role and I enjoyed it massively, but I reached a point where I needed a new challenge. I taught myself Python and took a Web Development course and things spiralled from there – I ended up changing careers, which was daunting but felt like the right thing for me. Veygo took a chance on me and I think it’s worked out well for both sides so far! How did you find starting a new career? My previous role and my current role are worlds apart. Not only am I adjusting to the day-to-day differences in the work that I do, but I am also adjusting to working in a large organisation (I worked in the public sector previously). Our ways of working are also different – we work in small scrum teams on short sprints which I find really satisfying. The team culture is great – everyone wants to succeed, and we work together to achieve our shared goals. Everyone is friendly and helpful, and there really are no stupid questions. I know that because I’m new and I’ve asked a lot of questions! What was it like to learn everything from scratch? I’ve always had a thirst for learning, so when I reached a point in my Project Management role where I felt like I was just going through the motions I knew it was time for a change. I found going back to the start exciting. I think what’s great about Software Engineering in general is that everyone is always learning, the software is constantly changing so no one is an expert forever. You’re never done – there is always a new challenge, and I love that. At Admiral Pioneer, and Veygo specifically, we’re lucky that it is so fast paced. We can release up to 10 new adjustments to customers in a day. Although of course, there is some variation depending on what we’re working on, but nevertheless we are always able to make changes and have them in the hands of customers quickly, which is incredible. I have some friends working in the same industry as me, where they might do 2 releases in a week, so I find the ability to move so fast exciting. The collaborative nature is also fantastic. We’re not in our little bubbles – everyone knows everyone, and we work together on Design, Marketing, and Pricing. I suppose you could say that there is ongoing collaboration outside of engineering. What does your day-to-day role look like? Any highlights? We start the day with a scrum team meeting which is a great chance to catch up, talk about what we want to achieve that day and solve any problems that we might have. We tend to work in one-week sprints, and whilst not everyone is working on the same thing at the same time, there is crossover. Collaboration is really ingrained in Veygo’s culture and so we communicate a lot during the day, even in this virtual world. We pair on things, particularly code, and help each other to figure things out. One of the highlights of my role is our demo, where we present back to shareholders what we’ve done. It gives them the opportunity to share their questions and feedback, and it’s a great moment to reflect on all that we’ve achieved as a team. How would you describe Veygo’s culture? There is a fantastic sense of community, with no obvious hierarchy. I’ve had coffee chats with the CEO, so the flat structure is very tangible. Everyone is involved in the conversation and everyone’s input is valid – sometimes it feels like a good group of people putting fun stuff together. Of course, it’s been different now that we’re online, but you still feel like you’re a part of something, and there is no division. We had a team meeting that finished early the other day, but we stayed online and played a game for half an hour. It’s moments like those that help with team bonding and maintain our culture, and it’s been great to see that we’ve kept those up during the pandemic. If you had an ideal teammate, who would it be? I think someone who is open for a challenge and thrives in a fast-moving environment. Things do change quite quickly, and we’re always evaluating how we do things, trying to find the best way to approach what we’re trying to achieve. It’s important not to get stuck in how we’ve always done it. I think you’d thrive here if you’re willing to speak up. We place enormous emphasis on positive communication, and it’s always okay to disagree with someone – it’s never held against you. If something could be done better, we want to do it that way, so we are always open to different opinions. Other than that, probably someone who is keen to get stuck in! We have a great team environment; we work very collaboratively, and everyone gets involved with team dynamics and decisions. What is it like to work in Tech as a woman? I definitely have a unique perspective; I’m currently the only female Software Engineer at Veygo. It’s frustrating – we know that it’s not our hiring process because we’ve worked hard on that, it’s just that there aren’t as many women in tech as there could be. But I am lucky, my team are great and supportive, and I never feel like the only woman on the team – it’s not a boy’s club. I think that’s a large reason why I’m not going to be one of the statistics that drops out because it is too hard, or the environment isn’t right. What advice would you give someone considering changing career? I was 29 when I decided to quit my stable job, move to a completely different part of the country, and do something different. It felt so risky at the time, but I’ve learnt that those risks are worth taking, and I want to encourage others to do the same. It is challenging, but I’ve learnt so much, and I think that if you’re passionate, you make it happen. Looking back to a year ago, I never would have thought that I would be able to do what I do now, but I have learnt so much. If you’re considering a new career – go for it! Toview our currentvacancies in Tech, click here

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