Ocean Export Specialist

Job Description

  • Job Title Ocean Export Specialist


An exciting new position is available for an ocean export specialist with this established medium sized forwarding agent based at Heathrow, excellent working environment, brand new purpose built offices with great views!

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SUMMARY Of the Ocean Export Specialist duties;
This position is responsible to facilitate the movement of products\/equipment\/materials out of the country, via ocean freight in accordance with organizational policy and procedures, and to comply with relevant local, country and international laws and processes. To provide customer service to exporting customers: bookings, rates, document production, accounting, agent interaction, and problem solving.
* Prepare\/coordinate the necessary documentation for the efficient, cost-effective and lawful execution of all ocean export activities.
* Coordinate cargo pick up\/transfer. Monitor status.
* Communicate with export related authorities, and customers and suppliers, in all relevant territories and countries, as necessary to ensure efficient, positive and lawful relations, support and activities.
* Manage\/update carrier\/vendor rates. Obtain spot rates when necessary.
* Communicate\/correspond with overseas agents and clients in a timely manner. To include pre alert, rate requests, shipment status.
* Track shipments and update customers\/agents of status.
* Create and maintain customer files.
* Responsible for customer invoicing and payables approval.
* Audit files to ensure accuracy and completion.
* Interaction with coworkers in a professional and courteous manner.
* Complete entry and documentation.
* Assist other departments as needed, or when requested by department or branch manager.
* Team player.
* Ability to work in a fluid work environment and be able to effectively deal with unexpected situations.
* Excellent written and verbal communication skills.
* Think pro-actively and address work challenges with diplomacy, using effective problem resolution skills.
* Be respectful to management and co-workers.
* Able to interact positively and effectively with co-workers, subordinates and supervisors.
* 3 -5 years experience in a similar position.
* High School Diploma or GED.
* Additional languages are a plus.
* Geographical knowledge requested.
* Previous knowledge of O\/S Cargo Wise, a plus.
* Experience in freight forwarding industry is a plus.
25-35k DOE
Mon-Fri 9-5.30
20 days hols rising to 25 plus bank hols

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