Sales Operations Executive

Job Description

  • Job Title Business

Description

Job Description
Job Advert

Sales Operations Executive (5 months contract)

REPORTS TO:
Sales Operations Manager

OFFICE:
London, remote

DEPARTMENT:
NextGen, FPS

1. INTRODUCTION

At NextGen, we're building the future of information services: transforming our portfolio of B2B publishing brands into a modern, global information business.

Our business serves professionals across the financial and professional services sector, covering markets such as banking, legal, and insurance. We are a highly diversified business with services that support clients' market intelligence, business development, and workflow solutions, and over 70% of our revenue is recurring. Across NextGen, we have over 450 colleagues located in main hubs of London, New York, Hong Kong, Sofia and Chennai, and customers in over 150 countries.

Our business is transforming as we seek to retain the relevance our brands have within the markets they serve, while also taking advantage of our scale to deliver better results for our customers and shareholders. This means laser focus on responding to our client's needs for specialism, while also building common tools and functions that allow us to meet customer's needs better.

We pride ourselves on our entrepreneurial culture - enabling creative, action-oriented, and knowledgeable professionals to do their best work. We also believe in autonomy, accountability, passion, and a sense of humor.

NextGen is part of the Financial and Professional Services division of Euromoney Institutional Investor, an international business-information group listed on the London Stock Exchange and a member of the FTSE 250 share index. For more information on the company and our strategy, please visit: https://www.euromoneyplc.com/about-us.

2. JOB PURPOSE
Sales operations and fulfilment for the UK offices of NextGen, with a specific focus on debt collection and invoicing.

3. PRINCIPAL RESPONSIBILITIES
• Work with Credit & collection to ensure (re)invoicing of outstanding payments
• Work with credit control team to chase debt, flagging issues to relevant sales teams
• Issue credit notes, create and send invoices for MI and AMS
• Process, manage and record sales for Market Intelligence (MI) and Accreditation & Marketing Services (AMS) business units
• Client liaison and customer service
• Assist with ad hoc queries as necessary
• Able to work interchangeably with Sales Operations Executives in the UK, US and Asia

4. KEY INTERFACES
Director, Sales Operations
MD, Transformation & Operations
Sales Operations Executives UK, US and HK
Senior Course Managers, Euromoney Learning
Senior Salesforce and Salesforce Administrators
Sales teams across NextGen requiring management of sales and bookings
NextGen and central finance team
Business Operations team

5. SKILLS, KNOWLEDGE & EXPERIENCE

SKILLS AND KNOWLEDGE (essential and desirable)
• Highly organised, able to work under pressure, to deadlines and multi-task
• Incredible attention to detail and ability to work accurately at all times
• Good communicator, able to liaise with clients
• A collaborative person, able to work across the group
• Numerate
• Motivated and energetic
• Problem solving skills and willingness to take the initiative
• Working knowledge of Microsoft Office 365 and a good level of IT skills

EXPERIENCE (essential and desirable)
• Experience of working in an office-based administrative role
• Experience with CRM Dynamics
• Experience with invoicing
   
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