Job Title Business
As a Senior HR Business Partner, you will enjoy a varied role, you will need strong ER/case management skill, business partnership, and a wide range of interactions across all levels on a daily basis. You will gain exposure to many different aspects of the business and have the opportunity to work on UK network HR projects.
Reporting to the Senior HR Manager in our LCY2 (Tilbury) Fulfilment Centre, you will play a critical role in delivering the HR plan for the site. You will work closely with a Senior Operations Manager, Operations Managers and/or Functional Heads providing pragmatic, commercial and employee-focused coaching advice and support to a client group of operations managers and area (shift) managers and/or several support functions. You will utilize your excellent communication, coaching and influencing skills to support and drive employee engagement and manage change, ensuring that we retain motivated teams of employees who can deliver an excellent service to our customers. Whatever you will focus on, it will all be aimed at delivering the highest quality service to our internal and external customers.
General Scope of Role:
The Senior HRBP works as an integral part of the HR and wider site management team and supports the operation of the FC by contributing to the delivery of the HR plan, working closing with the site HR team and operations management, playing a pivotal role in coaching, facilitating and supporting effective and seamless delivery of key people related matters that drive the onward performance of the FC.
As a Senior HRBP you will be a strong operational partner who fully understands all aspects of their customer group. You will be able to work independently, with high skill and integrity; taking a hands-on approach interfacing with associates, managers and business leaders at all levels. You will proactively identify people related opportunities that have positive environmental and operational impact and then working with customers & partners, co-create solutions. You will also influence senior relationships, setting your own priorities and plans, using 121 meetings to develop thought processes, critical thinking and independence of action within the ER and people leadership space.
Company Culture Steward:
As Senior HRBP you will actively apply your understanding of Amazon's Leadership Principles and values when consulting with SOMs, OMs and Functional Heads, i.e. PIPs, Coaching plans, team meetings, employee development and promotions, role modelling our leadership principles during your interactions with associates and leaders.
Organisational Development and Planning:
As a Senior HRBP you will work with your closely with you operational partner to define key business goals and priorities. To inform your priorities you will possess an absolute and intimate knowledge and understanding of all core metrics including but not limited to WBR, HR dashboard, Organisational Health; applying these to your core areas of HR responsibility in order to prioritize work and set goals. You will also provide input into organisational design discussions i.e. information about talent for succession planning and attrition risks.
As a Senior HRBP you will implement projects that address workplace environment, employee engagement or retention issues. You will conduct diagnostics to identify trends and environmental ER or workplace issues, communicating findings and formulating and deploying strategic remedies to identified work place issues. As a Senior HRBP you conduct investigations into employee relations issues in consultation with management at site and where required in the UK network. You will also support the rollout of network compliance initiatives as well as understanding and independently counselling the business regarding local employment law and legislation changes.
Workforce Planning and Recruitment:
As a Senior HRBP you will lead on all salaried hiring, partnering with your respective SOM/OM/Functional Heads. You will develop department recruiting strategies and goals providing data to support sourcing strategies (i.e. insufficiencies or gaps in talent capability). You may participate in site and UK network interviews panels following completion of MGHD training and also participate in peer level interviews. You will use your influence to help drive hiring decisions and are able to diffuse where decisions may be in conflict. You understand the local market for staffing needs and are able interpret hiring data and provide recommendations to recruitment and business leaders for sourcing strategies. You will also approve offers, transfers, and compensation exceptions within your client organization as well as engages with managers to ensure launch plans are created, participates in launch plans as needed.
Talent Management & Development:
As a Senior HRBP you will share information and act as a central resource for all talent practices, actively partnering SOM/OM/Functional Heads on talent development and performance improvement initiatives and well as driving identification and management of forward looking promotions, Senior Manager coaching and development planning in order to aid succession planning and business growth. You will lead the execution of the OLR process across site and follow through of outcomes and next steps, preparing managers, providing training/guidance on tools and may co-facilitate a department or group OLR. You will also provide guidance and support to managers on performance related matters in more general terms, ensuring that performance issues are documented accurately within associated tools and progress is reported. You will actively identify participants for learning programs and manage internal communications related to training and development as well as providing routine trainings on various talent and leadership management topics.
As a Senior HRBP you are able to analyse and pull reports from various HR tools and ensure integrity of data through daily scrutiny, being obsessive about using the data in order to identify process improvements within direct area of work; using data to drive decision making and action while developing narrative documents to build the business case for your innovative change campaigns. You will possess excellent change management skills, partnering with Associate Forum as a one key enabler of change on site. You apply and assimilate the fundamentals of employment law with your deep understanding of Amazon policies and procedures to your operational managers and colleagues, identifying both gaps in policy and process as well as leader knowledge. You will be responsible for the roll out of new policy changes/services and ensures business adoption and/or understanding of changes recommending exceptions to policies with input from Sr. Leaders or HR Management. In order to keep you connected and grounded to the voice and rhythm of the FC and our associates you will also participate in key associate facing processes including HR Gemba, COA interview, Operational Gemba (with SHRM).
As a Senior HRBP you will effectively set the direction for individuals to achieve department or function level goals as well as building robust launch plans for new SOM/OM/Functional Heads, providing regular coaching and feedback to the operational team to help grow individual functional skills and leadership capability. You will actively enrich your network within the organization, building both internal and external networks. You are able to demonstrate your understanding of the Amazon performance and leadership bar and effectively apply these to great hiring decisions of team members. You understand, translate and execute the practices of performance management and improvement, challenging, coaching, and supporting your SOM/OM/Functional Heads so they may in turn hold their team members accountable for their own performance; and will also act as the primary coach and approver for the PIVOT process for your department.
As a Senior HRBP you understand and are able to communicate the UKOPS, UKHR and Site HR vision to team members. You possess intimate knowledge and understanding of all core metrics and are able to translate these for your department of responsibility in order to prepare a reasoned argument in order to influence and drive change initiatives. You are able to assess behaviours and coach indirect reports to demonstrate leadership principles within their role. You will also create local departmental
strategy to address medium to long term issues surrounding employee relations, working collaboratively with the other HR Business Partners for business area inputs.
The successful candidate will:
- Be either qualified to Bachelor degree level or hold CIPD Level 7 qualification
- Have significant HR experience as a senior leader, ideally within a high volume, fast paced and customer focussed environment
- Possess strong change management, negotiation and influencing skills
- Be experienced in managing a team of HR professionals