Senior Learning and Development Co-ordinator

Job Description

  • Job Title Technology


Job Description

Job Description

We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide.

Our Newcastle office is currently recruiting for a Senior Learning and Development Co-ordinator. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. We celebrate multiple approaches and points of view and believe diversity drives innovation, so we're building a culture where difference is valued.

The Role:

The Learning and Development department (L&D) is one of the specialist areas in the Norton Rose Fulbright People and Culture function. We align our learning and development portfolio to support key objectives and initiatives to help meet the firm's strategic objectives.

We provide business skills, personal, leadership and management development courses/programmes which are available to Partners, associates, business services staff and the practice support team globally. These are delivered by our in-house learning and development team, in tandem with selected external suppliers. We use a variety of teaching and learning methods including presentations, case studies, a variety of exercises and keynote speakers from the firm, to ensure that peoples' different learning styles are catered for.

The position is based in Newcastle and will report to the Newcastle based L&D Operations Team Leader. The post holder will work directly with colleagues in the London office, those in our Newcastle office and ?the EMEA, Australia, South Africa, Canada and US regions.

Key Responsibilities:

  • Consistently engaging in a teamwork approach to ensure successful execution of all of our programmes even when not directly working on said programme
  • Provide the L&D Leadership team and L&D Managers with in-session support for a variety of training delivery methods (in-person, hybrid and virtual)
  • Administer various psychometric assessments (Thomas International - PPA, OPP - MBTI, TKI and Hogan) including the subsequent production of assessment reports; monitoring usage; and requesting units as required
  • Maintain accurate electronic records e.g. logging client training in Interaction and logging internal training in the Learning Management System (LMS); and running reports as required
  • Work alongside the L&D Leadership team and L&D Managers to produce all training materials via, where relevant, our external document specialist
  • Work with PA and Project Support team to ensure that work received (for the programmes assigned to you) from our external document specialist is appropriately logged, scanned and saved in the document management system. Once complete, send the documentation to the London print room for execution and arranging for the materials to be delivered directly to the lead L&D Manager delivering the training in London
  • Maintain the drive for quality, continually checking and deploying the "4-eyes" process
  • Ensure global L&D materials are sent to the regionals electronically as and when required
  • As required, travel to the London office for on the day co-ordination of select L&D programmes (International Academies for Fee earners and International Academies for Business services)
  • For all other training programmes that Co-ordinators will not be present in the London office for, ensure there is consistent communication with the L&D Manager/PA and Project Support Team so they can assist where required
  • Co-ordinate the end to end organisation of all internal and external training for clients. Undertaking all of the administration: booking and logistics in advance of sessions delivered in a variety of formats (in-person, hybrid, and virtual)
  • Conduct service reviews with in-house facilities department to ensure that hospitality continues to meet course participants' expectations
  • Ensure that all relevant L&D systems and processes are updated on a continuous basis so that all L&D records are accurate and current for reporting purposes
  • Organise and lead post-course review meetings to discuss feedback with the Leadership Team/L&D Managers and make improvements as necessary
  • Prepare for and attend weekly catch-ups with the L&D Operations Team Leader

Skills and Experience:

  • Strong Academics
  • 3+ years' experience, ideally within an L&D team in a professional services environment
  • Ability to operate in a friendly, client focused, professional and discrete manner at all times
  • Ability to deal with people at all levels within the organisation
  • Strong team player
  • Flexible and adaptable approach
  • Confident and fully competent with IT/use of Microsoft packages
  • Excellent written and verbal communication skills
  • Proactive and positive approach with a "can-do" attitude
  • Strong attention to detail; always striving for high quality and continuous improvement
  • Highly organised and effectively manages time & priorities
  • Ability to work effectively under pressure
  • Solution orientated and takes initiative
  • Experience and knowledge of L&D/LMS systems and best practice approaches
  • Strong Project Management experience
  • Demonstrates sound commercial awareness

Our clients come first and whilst we have a high performance culture and work hard as a team, in return we offer range of competitive benefits including:

  • 25 days hols + Bank hols - Buy up to 5 days
  • GP Service
  • Bupa Healthcare
  • Pension
  • Flexible working

In addition, we are proud of our established health and wellbeing programme which supports our employees through mental, physical and lifestyle challenges

Norton Rose Fulbright is committed to promoting a diverse workforce and an inclusive workplace where everyone can realise their full potential and career ambitions on the basis of merit and skill. We offer a range of family friendly and inclusive employment policies, flexible working arrangements, and employee networks. Find more about Diversity and Inclusion here.

Norton Rose Fulbright is an equal opportunities employer. We will make reasonable adjustments to our application process to ensure that you have the best chance of success. We understand that there's not a "one size fits all" approach to adjustments so our team will work with you individually to understand more about your requirements. Please contact our Recruitment team on

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