Job Title Engineering
Category Engineers, All Other
Salary 42,500 GBP (per year)
Role and responsibilities:
The Service and Admin Manager will be responsible for managing Service and Admin teams. Duties common to all include:
Develop and deliver an annual budget in support of the overall strategy and objectives set by senior management.
Assist management with hiring processes and new team member induction and training.
Develop strategies to promote team member adherence to company regulations, safety and performance goals.
Generate and share comprehensive reports about team performance, mission-related objectives, and deadlines.
Provide quality customer support, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.
The Service and Admin Manager will manage the Sales Admin team. You will be responsible for the day-to-day management of a small team, processing, and management of orders to ensure on time production and delivery to customer. Key tasks include:
Manage the Sales order process from receipt of order through to delivery, installation, and invoicing.
Oversee communication with sales channels around stock availability, lead times, product updates, etc.
Preparation, validation and uploading of price lists and discount levels to SAP B1.
The Service and Admin Manager will manage the field service team, working closely with the service engineers, distributors, and microscope manufacturers to ensure customers are satisfied with the product. Key tasks include:
Day to day management of the Service team to ensure that customer expectations are met.
Support the in-house service team and our global partners (OEMs, agents/distributors and end-users) to ensure the global organisation provides a top-class service response.
In addition to the managerial responsibilities, it is essential that the incumbent has a good understanding of the duties of a service engineer and the technical issues involved.
The Sales Admin and Service departments are a key internal source of business intelligence and the Service and Admin Manager will be responsible for ensuring all relevant data is input into SAP B1 in accordance with requirements.
Required experience and skills:
Degree in technical subject and practical experience in a customer service focused role
At least 5 years’ supervisory experience in a Field Service role with a demonstrable history of solid results.
Practical knowledge of SAP Business One Sales and Service modules or similar ERP software.
A customer-centric mind-set. You will be courteous, professional, and able to proactively meet our customers’ needs.
Ability to cope with rapidly changing demands on time and prioritise jobs according to urgency.
Excellent communication skills, the ability to challenge and question while maintaining positive relationships.
Experience working with overseas partners, especially in Asia.
Highly desirable skills and experience:
Experience working in a scientific instrumentation business.
Knowledge of export processes and documentation.
Experience with Coresuite for SAP Business One would be a significant advantage.
MBA or equivalent qualification in Business Administration.
Offering up to £45,000 for candidates who can meet all key qualifications and abilities