Query Specialist

Job Description


Recruit Moore have been approached by our client in Southampton to support them in finding a Query Specialist.
As a Query Specialist your primary responsibility is to manage to resolution all supplier facing queries on behalf of customers, in what is a critical business function.
This vibrant team offers the opportunity to specialise in a key product or query type, whilst maintaining focus on efficient and effective query resolution.
The ideal candidate will be a lateral thinker, who prides themselves on attention to detail, problem solving, and being able to see the bigger picture.
Duties to include -
Dedicated to query resolution
Problem solving on behalf of the customer by liaising with suppliers
Work a varied flow of queries, from standard customer requests to complex cases that will require investigation
Complete all administrative requirements in relation to the query resolution process, and maintain up to date records
Reconciliation of accounts by processing credit notes, rebills and producing statement of accounts as required
Work with other departments to ensure a reliable service is provided
The ideal candidate will have strong numeracy skills and data entry experience.
Our client offers a competitive salary plus an annual KPI bonus of £3k.
Hours - 08:30 - 17:30, with 1hr for lunch.
Recruit Moore acts as an employment agency in relation to this role. We are committed to equal opportunity and diversity.
Candidates must be eligible to work in the UK full time without restriction.
Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. If you do not hear back from us please assume you have not been successful on this occasion.

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