Student Finance Adviser

Job Description


<p><strong>About Kaplan Open Learning</strong></p><p>At Kaplan Open Learning, we are experts in online Higher Education. Working closely with our partner universities, our vision is to become a world leader in online learning, making higher education accessible to anyone with the potential and drive to succeed.</p><p><br></p><p>We develop, deliver, support and market, sector-leading online higher education programmes to a global student audience. Our innovative and unique online pedagogy utilises the latest digital learning technologies to provide teaching excellence and a world-class student experience.</p><p><br></p><p>We work in collaboration with our university partners to develop engaging, interactive learning materials using the latest digital learning technologies. This approach blends our unique online pedagogy with the research-led subject expertise of our partner</p><p><br></p><p><strong>Role Summary</strong></p><p>The Student Finance Team sits within the Student Services department, alongside teams focused on the provision of pastoral support relating to student needs and welfare, the student experience, and academic study skills. Members of the Student Finance Team work closely with the Student Support Teams and also the Finance Team in order to provide a high level of student-facing support specifically focused on the financial requirements and expectations of studying online across an expanding portfolio of programmes.</p><p><br></p><p>The principal focus of a Student Finance Adviser is to provide focused advice and guidance to students and staff around student finance matters and processes, ensuring the provision of a high-quality service and professional advice, guidance and support to positively influence student progression, engagement and retention.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide advice and guidance directly to students regarding general student finance queries relating to their studies.</li><li>Provide advice and guidance to students and staff on key policies and procedures surrounding student finance.</li><li>Provide advice and guidance to students on how their finances may impact their study progression and speed.</li><li>Work in collaboration with the Finance Team to resolve student queries.</li><li>Provide tailored and sensitive advice and guidance in relation to a student’s individual student finance record.</li><li>Support newly enrolled students with the application and completion of finance obligations, for example loan applications</li><li>Support the Disability Team in advising students on how to apply for DSA funding and offer guidance where needed.</li><li>Identify students suffering from financial issues and work with the Student Support Team to ensure that they receive the appropriate support and advice needed.</li><li>Assist the Student Finance Manager with the development of accessible materials to support students.</li></ul><p><br></p><p><strong>Person Specification and Key Competencies</strong></p><p><u>Essential Requirements</u></p><ul><li>An Undergraduate degree or equivalent qualification</li><li>Excellent numeracy skills</li><li>Excellent communication, listening and interpersonal skills </li><li>Evidence of the ability to manage a busy workload to tight deadlines</li><li>Excellent organisation and attention to detail</li><li>Evidence of initiative and problem-solving skills</li><li>Excellent IT skills with a desire to embrace new technology</li><li>A professional manner and an ability to handle sensitive information</li><li>A desire to work in a highly collaborative environment</li><li>A willingness to understand and adapt to new challenges</li><li>Knowledge or understanding of the student loan funding system in the UK</li></ul><p><br></p><p><strong>Application Method</strong></p><p>If this sounds like the kind of job you'd enjoy, please apply with your CV. In your cover letter, please answer the following questions as part of your application to help us understand your motivation for applying for this role:</p><ul><li>Why did you choose to apply for this role and why do you feel you are a strong candidate? (200 words maximum).</li><li>What is your understanding of online learning? (100 words maximum).</li><li>Do you have any experience of dealing with queries relating to financial matters? (100 words maximum).</li></ul><p><br></p><p><strong>Benefits</strong></p><ul><li>Contributory pension scheme</li><li>Life assurance and income protection schemes</li><li>25 days holiday plus bank holidays</li><li>Working hours 37.5 per week</li><li>Remote working opportunities</li><li>The opportunity to grow as part of a division in a successful multi-national education company.</li></ul><p><br></p><p><strong>Application Method</strong></p><p>Please apply with your CV and covering letter by 25th July 2021.</p><p class="ql-align-justify"><br></p><p class="ql-align-justify"><strong><em>At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership. If you would like to be considered for an interview under the Guaranteed Interview Scheme, please complete this </em></strong><a href="" style="color: rgb(50, 168, 133)"><strong><em>form</em></strong></a><strong><em> or email us on</em></strong></p><p class="ql-align-justify"><br></p><p class="ql-align-justify"><strong><em>As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check.</em></strong> </p><p class="ql-align-justify"><br></p><p class="ql-align-justify"><strong><em>Applicants must be able to provide proof of eligibility to work in the UK.</em></strong> </p><p class="ql-align-justify"><br></p><p><strong style="background-color: inherit">About Kaplan Open Learning</strong> </p><p>Part of <a href="">Kaplan Inc</a>.,, <a href="">Kaplan Open Learning</a><span style="background-color: inherit"> is one of the world’s largest and most experienced providers of online degree education. We currently work with two UK partner Universities to deliver undergraduate and postgraduate degree programmes. Our students complete their studies through online learning using our interactive virtual classroom with rich multi-media resources which provide a gateway to a learning community supported by a dedicated academic and professional services team. </span> </p><p><br></p><p><span style="background-color: rgb(244, 244, 245)"><img src=""></span></p><p> </p><p><span style="background-color: inherit">Our mission is to continue to transform students’ lives and careers by delivering and expanding our suite of innovative, industry led and career enhancing higher education programmes.</span> </p><p><br></p><p><span style="color: rgb(91, 91, 91); background-color: rgb(244, 244, 245)"><img src=""></span></p>

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