Student Finance Manager

Job Description


<p><strong>About Kaplan Open Learning</strong></p><p>At Kaplan Open Learning, we are experts in online Higher Education. Working closely with our partner universities, our vision is to become a world leader in online learning, making higher education accessible to anyone with the potential and drive to succeed.</p><p><br></p><p>We develop, deliver, support and market, sector-leading online higher education programmes to a global student audience. Our innovative and unique online pedagogy utilises the latest digital learning technologies to provide teaching excellence and a world-class student experience.</p><p><br></p><p>We work in collaboration with our university partners to develop engaging, interactive learning materials using the latest digital learning technologies. This approach blends our unique online pedagogy with the research-led subject expertise of our partner</p><p><br></p><p><strong>Role Summary</strong></p><p>The Student Finance Team sits within the Student Services department, alongside teams focused on the provision of pastoral support relating to student needs and welfare, the student experience, and academic study skills. Members of the Student Finance Team work closely with the Student Support Teams and also the Finance Team in order to provide a high level of student-facing support specifically focused on the financial requirements and expectations of studying online across an expanding portfolio of programmes.</p><p><br></p><p>The Student Finance Manager is responsible for the effective line management of a team of Student Finance Advisers and ensuring the provision of focused support to students and staff around student finance matters and processes, ensuring the provision of a high-quality service and professional advice, guidance and support to positively influence student progression, engagement and retention.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Effective line management, promoting a culture of effective teamwork and a ‘can-do’ approach to meeting the needs of the students and of the organization.</li><li>Oversight and management of the team’s day-to-day performance</li><li>Effective monitoring of the advice, guidance and support being delivered by Student Finance Advisers to ensure this is accurate, in line with expectations and compliant with relevant statutory information and internal policies and procedures</li><li>Support Student Finance Advisers and the wider department with complex student enquiries</li><li>Lead on the development of accessible materials aimed at supporting students regarding student finances.</li><li>Collaborate with the Finance Team to identify and resolve any financial issues impacting course progression and academic success</li><li>Work with the Finance Team and Student Support Managers to identify students ‘at risk’ of falling into increasing debt.</li><li>Assist the Head of Student Services in the recruitment of new team members</li><li>Training and development of team members to ensure knowledge of all operational procedures and developing knowledge of processes</li></ul><p><br></p><p><strong>Person Specification and Key Competencies</strong></p><p><u>Essential Requirements</u></p><ul><li>An Undergraduate degree or equivalent qualification</li><li>Experience of supporting students in a UK higher education environment in a finance related role</li><li>Excellent numeracy skills</li><li>Line Management/Supervisory experience</li><li>Evidence of initiative, taking ownership and problem solving</li><li>A professional manner with a high level of personal motivation, resilience, diplomacy and tact, and an ability to handle sensitive information on occasion</li><li>Excellent communication, listening and interpersonal skills </li><li>Evidence of the ability to manage a high workload to tight deadlines </li><li>Excellent organisational skills with attention to detail  </li><li>A willingness to understand and adapt to new challenges</li><li>Excellent IT skills with a desire to embrace new technology </li></ul><p><br></p><p><strong>Application Method</strong></p><p>If this sounds like the kind of job you'd enjoy, please apply with your CV. In your cover letter, please answer the following questions as part of your application to help us understand your motivation for applying for this role:</p><ul><li>Why did you choose to apply for this role and why do you feel you are a strong candidate? (200 words maximum).</li><li>What is your understanding of online learning? (100 words maximum).</li><li>Do you have any experience of dealing with queries relating to financial matters? (100 words maximum).</li></ul><p><br></p><p><strong>Benefits</strong></p><ul><li>Contributory pension scheme</li><li>Life assurance and income protection schemes</li><li>25 days holiday plus bank holidays</li><li>Working hours 37.5 per week</li><li>Remote working opportunities</li><li>The opportunity to grow as part of a division in a successful multi-national education company.</li></ul><p><br></p><p><strong>Application Method</strong></p><p>Please apply with your CV and covering letter by 25th July 2021.</p><p class="ql-align-justify"><br></p><p class="ql-align-justify"><strong><em>At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership. If you would like to be considered for an interview under the Guaranteed Interview Scheme, please complete this </em></strong><a href="" style="color: rgb(50, 168, 133)"><strong><em>form</em></strong></a><strong><em> or email us on</em></strong></p><p class="ql-align-justify"><br></p><p class="ql-align-justify"><strong><em>As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check.</em></strong> </p><p class="ql-align-justify"><br></p><p class="ql-align-justify"><strong><em>Applicants must be able to provide proof of eligibility to work in the UK.</em></strong> </p><p class="ql-align-justify"><br></p><p><strong style="background-color: inherit">About Kaplan Open Learning</strong> </p><p>Part of <a href="">Kaplan Inc</a>.,, <a href="">Kaplan Open Learning</a><span style="background-color: inherit"> is one of the world’s largest and most experienced providers of online degree education. We currently work with two UK partner Universities to deliver undergraduate and postgraduate degree programmes. Our students complete their studies through online learning using our interactive virtual classroom with rich multi-media resources which provide a gateway to a learning community supported by a dedicated academic and professional services team. </span> </p><p><br></p><p><span style="background-color: rgb(244, 244, 245)"><img src=""></span></p><p> </p><p><span style="background-color: inherit">Our mission is to continue to transform students’ lives and careers by delivering and expanding our suite of innovative, industry led and career enhancing higher education programmes.</span> </p><p><br></p><p><span style="color: rgb(91, 91, 91); background-color: rgb(244, 244, 245)"><img src=""></span></p>

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