Deputy Admin Lead

Job Description

Description

Deputy Admin lead – Talking Therapies Bracknell


The post holder will be the Deputy Admin lead and will work closely with the Admin Managers to ensure efficient running of the Admin Team. Previous knowledge and experience of working in and supervising staff in a busy office and/or customer care environment is essential.


The post holder will require excellent telephone and communication skills to ensure communication with all stakeholders, referrers, callers and clients is of the highest standard.


The role will primarily be based at home. Working between the hours of 08:00 – 18:00 on a shift pattern. There may become a need to work some days in our office at Fitzwilliam House in Bracknell. Evening work until 20:00 may be required as well as traveling to other sites. Flexibility is essential to ensure the Service is covered at all times.


About the Job



  • The focus of this role is to be the first point of contact for all clients of Talking Therapies, providing an excellent customer service to all. This will entail dealing with day to day queries and resolving team and client queries as and when they arise.

  • They will book appointments for therapists, coordinating Admin diaries and day plans in order to maintain maximum service capacity ensuring that all Admin tasks are completed within service parameters.

  • Supporting the Admin managers and Business and Performance Manager with service reports and audits.

  • To work efficiently as part of a team and independently so that all admin targets are followed and met.

  • Previous knowledge and experience of working in and supervising staff in a busy office and/or customer care environment

  • Previous knowledge and experience of working in and supervising staff in a busy office and/or customer care environment


Some of the benefits of joining our team:



  • AfC Salary ranging from £22,987 - £25,365 per annum (incl of HCAS)



  • Annual leave – 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part time staff

  • Excellent learning and development opportunities

  • Salary sacrifice scheme for a new car

  • Generous maternity, paternity and adoption leave for eligible staff

  • Advanced IT enablement and support

  • Confidential telephone care service providing independent support and advice for staff.

  • And so much more


The “must haves” for you to be considered for this role:



  1. Previous knowledge and experience of working in and supervising staff in a busy office and/or customer care environment is essential.

  2. Strong organisational and planning skills with the ability to reprioritise own work and that of others to ensure tasks are delivered on time

  3. Able to work flexibly on a shift pattern as required and the ability to travel independently between locations to fulfil the requirements of the position

  4. Ability to work effectively in a team, demonstrates accountability of own work and working on own initiative. Able to work unsupervised and manage own workload


Berkshire Healthcare has a record of achievement and success that places us as one of the best performing Trusts in the country. We are rated ‘Outstanding’ by the CQC, we have a history of strong financial performance and we have a highly skilled and engaged workforce. We aspire to be an outstanding organisation for everyone: our people, our patients, their families, and their carers. For our people who work here that means we want Berkshire Healthcare to be a great place to work where everyone can thrive and grow.


If you recognise yourself in these requirements, we would recommend you apply today!


We are happy to answer any questions that you may have. Please don’t hesitate to call: Natasha Kmiecik on 0300 365 2000 option 2 or email: natasha.kmiecik@berkshire.nhs.uk who’ll be delighted to help.


 






 
 
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