Technical Author

Job Description


Company Description



Technical Author


Permanent, Full Time



Salary: 35,000 - 45,000 DOEThe Technical Author will provide expert technical documentation support to key internal and external customers both directly and indirectly to ensure customer growth and, as a result, company profitability. This role also will contribute to the Pre-Sales and Sales Specialist strategic plan to ensure continuous enhancements are made in the accessibility and quality of documentary information supporting the bid process in alignment with the overall Daisy strategy.

The Technical Author will, to improve process efficiency, co-develop and maintain the companys core proposal document templates, a central knowledgebase of technical documentation relating to the services delivered and will work with the Product teams to produce standardised, professional documentation for inclusion into bids and proposals.

Additionally, as an expert proofreader, the Technical Author will support the Bid Management process through proofing, editing and standardisation of structure, style, tone, and content of submissions where required.

Job Description


The Technical Author will primarily work within the Bid Management Team in conjunction with the Senior Bid Manager(s), Product Managers, Sales Specialists and Solution Architects to collate, standardise, catalogue, and maintain high quality bid content material. The Technical Author will be the focal point for the maintenance and management of all standard documentation, information and knowledgebase data systems, and will develop and maintain the relevant company-wide systems to maximise efficiency, accessibility and accuracy of the information in scope.

The following points detail the core responsibilities fully:

Technical Support
Develop the Bid Library technical content structure and functionality
Work with technical teams to produce clear and consolidated question responses to formal bids
Develop and manage proposal workflow automation if required
Implement and maintain a solution components knowledgebase
Assist the proposition development group with the documentation for new propositions
Design, implement and maintain document automation mechanisms for skeleton document generation from agreed cost models for bids, proposals and statements of work if required
Develop and maintain document standards and templates in conjunction with company-wide stakeholders

Bid Support
Proactively develop and liaise with a network of subject matter experts
Identify and re-work existing pre-written content where relevant
Re-write/edit proposal responses from a variety of stakeholders, typically involving contributions from sales, marketing, technical, proposition development, finance, commercial, legal and delivery

Content Management
Present all new proposal content to the Bid Library for potential re-use
Support the Solutions and Sales Specialist teams with standardised content
Provide support to Sales Specialist and Pre-Sales staff from across the business for the consumption of technical and proposition data

Working Location/Environment
Home Based working normal core hours.
Some out of hours work may be required to maximise sales opportunities.
Travelling to and from other Daisy office locations and customer meetings may occasionally be required both in and outside of working hours.
Flexibility is required of all job holders to adjust responsibilities as required from time to time by their Line Manager/Divisional Director.
The content and reporting lines detailed in this job description may be reviewed and changed from time to time to reflect organisational requirements.

Qualifications Knowledge, Skills, Experience Authoring
Interpretation of functional specifications and technical designs to produce high-quality documentation
Good understanding of users needs and requirements at different levels
Ability to tailor writing to different audiences
Excellent communication and interpersonal skills
Exceptional editing and proofreading skills
Experience of the following formats:o writing standards and style guideso customer communicationso web portal contento technical documentationo knowledgebase content for technical support and engineering teamso business processeso security policies and processesCommunication
Ability to coach sales teams and subject matter experts in writing best practice
Communicate and influence at a senior level
Strong time management/prioritisation skills
Exceptional written English language skills
Ability to create and maintain a variety of response templates from official RFP/PQQ style to Proactive Proposals both extensive or light
Ability to work on Collateral in conjunction with Propositions Development, Marketing and Solution Architects which can be used for Marketing, Sales

Education , External Customer communication
Identify relevant information produced by the business, whether Marketing, Finance, Propositions Development or Compliance, which can be used to support bids
Ability to come up with innovative ways of providing winning bid responses
Possession of outstanding interpersonal skills with the confidence and ability to communicate and influence at the relevant level with senior management and CxO stakeholders as well as technologists and have the ability to translate technical output into bid content.

Significant experience in the expert use of document processing software applications and their effective use in document presentation where required
Experience in planning and implementing on-line information systems and document management systems
Experience in implementing and managing Microsoft SharePoint document repositories and workspaces in an intranet environment
Knowledge of web technologies
Experience with user interface design
Basic programming experienceCompliance
Experience with in ISO
27001/9001/20000 compliant environments with an understanding of the implications within bid content
Ability to handle, prepare and securely manage Protectively Marked documentation, requiring government SC security clearance
Experience with producing ITIL-compliant documentation and working with ITIL-compliant business processes
ITIL version 3 Foundation certification desirableExperience
This role requires experience as a Technical Author, Bid Manager or similar role within a Managed Services provider, Systems Integrator, Network Integrator, Service Provider, or other similar organisation.

Additional information What are the benefits of working at Daisy?

Working at Daisy is much more than just a fair salary. Its about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.

Here are some of the benefits that we offer25 days holidays, plus bank holidays, and the option to purchase more!

Professional development to help you achieve your personal goals

Eye care vouchers available

Access to The Exchange where you will have access to discounts and savings at more than 1000 retailers

An additional day off on your birthday or if you're getting married

Auto enrolment following probation into a salary pension scheme

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