Technology Solutions Lead

Job Description


Position: Technology Solutions Lead - Offers
Job Description:

Job purpose

Deliver the right technology solutions to achieve business goals.

Playing a key role within Technology leading delivery across a number of Product teams.

You will be responsible for the delivery and co-ordination of the technology stack underpinning key initiatives across the business. This will require a hands-on approach, combined with strong technical acuity and good partner management, to drive engagement and OKRs.

You will be interacting cross functionally with product management, software engineering, and other fields meaning you will be comfortable conversing with specialists in a variety of areas in often technical conversations, making complexity clear.


At M&S the Technology Solutions Lead (TSL) is the glue of engineering, product and business strategies - and we are looking for someone to work across the teams responsible for our key platforms that M&S builds its applications on. Were looking for someone who shares a passion for personalisation & marketing technology. The Technology Solutions Lead will lead Technology teams to deliver the personalised experiences that our customers want while also delivering against some ambitious targets for the business.

M&S re-launched the Sparks loyalty scheme last year, and we completely overhauled the customer proposition, changing the way we communicate and reward our customers. The Technology Solutions Lead has an opportunity to influence how we scale and automate the technology that underpins the Sparks customer experience of the future. Specifically, youll help craft how we automate decisions and bring personalised offers, treats and rewards to millions of Sparks customers.

The TSL will also partner with some of the best product, engineering and commercial talent in the industry.

This role requires someone who can lead and empower diverse teams, build relationships with key partners across a variety of subject areas and who isnt afraid to get stuck in. The portfolio is also leading the way in our Technology transformation, so were looking for someone who is comfortable being uncomfortable, who can bring people along with them on the journey and who can empower a team to be their best.

The mission is to harness M&S agile ways of working across the teams and our strategic ambitions to enable major deliveries at scale. The key to the success of this role is building positive, trusting relationships through consistent, timely delivery of commitments and effective communication in-line with the M&S Way. More specifically, the TSL role is the embodiment of own it, and get it done and centres around the following 6 themes:

Detailed technical planning and risk management, issue resolution.

Proactive impediment removal

Efficiency - as defined by a set of OKRs.

Dependency management

Co-ordination and comms

Successful implementation of continuous improvement processes

Key accountabilities and measures

Enabling the business to exploit technology solutions to achieve business goals through the best use of technology.

Working collaboratively with partners across a business area or areas, using their deep and relevant technology experience, to identify how business challenges can be expressed in a way that enables a greater use of agile, incremental and more efficient delivery.

Building the right networks across the business functional areas teams can be advised to the right people to define the solutions.

Challenging the technology partners or internal technology to identify clear root cause for operational issues, sign-off proposed continuous improvement plans, agree variations to assignment of critical SLAs and important metrics assigned for the business areas.

Supporting the technology partners in delivering technology change by establishing business partner consensus for crafting, moving and leading operational change windows as well as UX and testing support.

Craft and establish business cases to support roadmap plans, showing an understanding of the complete lifecycle and impact of costs across the whole technology cost model, ensuring M&S invests in the right solutions at the right long-term cost.

Work with the partner technology delivery teams, to unblock major issues preventing delivery outside the scope of the provider, support the Business in critical decision making on behalf of the business where required.

Challenging the partner to demonstrate they have control of delivery across the portfolio, through review of performance, validation and demonstrating executive critical issues.

Work with Portfolio Support to ensure business benefits are quantified in relation to requirements and impacts to process, organisation, acceptance testing, training and culture are identified, planned for and led.

Support the Head of Technology Solutions in developing roadmaps, leading the M&S Technology planning and forecasting, ensuring alignment to strategic imperatives for M&S. Provide holistic project management as required, including planning, controlling and managing projects.

Support the business area in its transition to working with a Technology function that is increasingly using agile over waterfall delivery approaches.

Champion strong working relationships with relevant Business Stakeholders and Product teams

Find opportunities to improve or adapt existing business processes where more appropriate than a technical solution.

Work with the Partner development/engineering teams to ensure that the business requirement/capability is collected and documented are clearly handed over and correctly understood to the required level.

Feedback any partner failure/blockage to the Delivery Manager and relevant HOTs to support shift resolution and service improvement.

Ensure any supplier failures/blockages are clearly understood and appropriate resolutions recommended.

Key skills Bachelors degree from an accredited institution5+ years of Program Management or Technical Product Management experience

Proven track record of optimally launching technology products and services with geographically distributed teams.

Ability to work on and supervise multiple projects simultaneously within a Product structure.

Proven ability to think creatively and strategically when implementing products and solving problems.

Excellent interpersonal skills and ability to communicate optimally with both technical and non-technical individuals.

Deep experience with Agile methodologies and engineering led products.

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. Thats why were revolutionising how we work and offering our most exciting opportunities yet. Theres never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers.

Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and

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