Student Lifecycle Officer

Job Description


Joseph Priestley Building

£27,001 to £29,349 per annum

Closing Date:
Thursday 10 June 2021

Interview Date:
Friday 18 June 2021


The Student Lifecycle Fees and Funding team within Academic Registry work to support and enable the delivery of all aspects of student fees and funding, and the way in which this is administered using our student systems.

The main responsibilities for this post is to provide maintenance and assurance of the University’s fees and funding records, supply accurate reporting, maintain third party systems (such as Direct Loan programs for US domicile students) and deliver frontline service support.

Working under the guidance of the Student Lifecycle Analyst, the post holder will provide a high quality administrative service, communicate effectively with all stakeholders and be flexible in their approach to responsibilities.

The post holder will be confident in working independently as well as being a strong team player.

We seek to appoint an officer who has energy, enthusiasm and the ability to work with confidence to support the delivery of our annual calendar of activity objectives. Meticulous attention to detail and strong analytical data and numerical skills are key requirements for the role. This will be evident by your excellent IT skills, plus the ability and willingness to learn new systems.

Excellent interpersonal skills, including tact, diplomacy and confidentiality are also necessary for the role. The post-holder must build positive working relationship with a range of colleagues across the University and also external contacts.

Additionally, you must have the proven ability to work flexibly to solve problems and propose and implement solutions at a senior administrative level.

It is highly desirable that candidates will have an understanding of Higher Education fees and funding policies and procedures or had experience of a similar role. Furthermore it would be advantageous if you have experience with the Student Loan Company Higher Education Provider Services, in particular the Course Management Service and the Student Information Service.

Academic Registry is at the heart of innovation and improvement to the student journey here at Birmingham City University. You’ll be joining a team that comes to work to make a difference, challenges the status quo and always strives for excellence.

Academic Registry has a focus on student systems and data, and how these can be used to improve processes relating to the student lifecycle. Whether these processes are conducted internally or by our many stakeholders across BCU we want them to run as effectively as possible for the benefit of both staff and students, and to have a positive influence on student outcomes and the university’s reputation.

Academic Registry is comprised of three strands:

  • Student Systems & Data, with responsibility for the continued development of systems including our student records system (SITS) and our student enquiries system (SID); a portfolio of operational reports to support the annual cycle of activity; driving improvements in student data quality across the university and meeting our obligations towards statutory external returns.
  • Student Lifecycle & Service Enhancement, with responsibility for delivering key events in the student lifecycle such as examinations and award ceremonies, student fees and funding, and working with stakeholders across the university to drive continuous enhancement to services delivered by or supported by our student systems.
  • Timetabling, with responsibility for delivering scheduled teaching and examination timetables to students in accordance with the university’s timetabling principles, supporting the booking of rooms for non-teaching purposes, and working with faculties, schools and Estates to ensure the curriculum is delivered effectively and appropriately for our students.

To apply for this role, please complete our online application and upload your most recent CV. Candidates are advised to remove personal data to ensure a fair and transparent recruitment process.

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