Student Engagement and Transition Officer

Job Description


Salary: £24,500 per annum
Contract Type: Permanent, Full Time
We have a fantastic opportunity for a Student Engagement and Transition Officer to join us at our Kingston International Study Centre. You will work within the existing Student Experience Team to ensure a high level of engagement and integration of all students. You will need to be highly organised, with strong ICT skills and a background in compliance and student services related tasks such as supporting visa compliance processes, the change of status of students, refunds and student debt.
You will be part of a friendly and welcoming student experience team, responding to, and triaging general enquiries as needed.
The Student Engagement and Transition Officer will work collaboratively with other members of the Student Experience Team, academic tutors, and Centre management at KULISC to "prepare international students to progress and thrive at Kingston University through successful completion of their programme".
Using IT systems (Progresso) to record attendance, making amendments and updates as required, including the uploading of evidence for authorized absence
Monitoring student attendance in accordance with company policy and UKVI requirements and recording that data for audit purposes
Responsible for supporting the induction lead and for running student induction and transition events
Monitoring, highlighting and acting on "at risk" and non-engagement indicators
Responsible for supporting the maintenance of accurate student data in existing student management systems and for data uploads in to the systems
To assist the wider Student Experience Team and the Academic Management Team in compiling data requests
To foster productive relationships with internal and external stakeholders
To provide effective administrative support to the Head of Student Experience and Head of Subjects
Actively contributing to the development of processes to improve effectiveness
Any other duties as required from time to time by the Centre Management Team
To adhere to all compliance requirements in relation to GDPR, UKVI requirements, Safeguarding and Health and Safety
Educated to degree level or equivalent (desirable)
Experience of working in a higher educational setting, ideally with international students
Experience of compliance pertaining to international students & engagement
Experience of delivering effective administration
We are a global pathway provider in International Education, working collaboratively with a number of Top Tier Universities. Voted as the 2017, 2018 and 2020 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class UK education to talented students from across the globe.
Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.
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