Area Manager

Job Description


DESCRIPTIONAs an Area Manager, youll have responsibility for the day to day management of a Delivery Station, providing leadership to Shift Managers, Operations Supervisors, Operations Assistants and Delivery Service Providers, coordinating external agency relationships and performance. This team will be entrepreneurial, wear many hats, and work in a highly collaborative environment thats more start-up than big company. Were in unchartered waters, doing whats never been done.

The adopted attitude is that no idea is a bad idea, and the best ideas are the ones that should be tested and tried.

You will need to thrive and deliver results in an ambiguous, innovative, progressive environment. If you have a quality focused, customer-centric industry background which carries with it experience of working in a exciting, ever changing and ambiguous environment (such as manufacturing, the military or engineering for example) we'd like to hear from you.
Overseeing the operation that focuses on the delivery of Amazon orders direct to customers
Support your team of Shift Managers and the operations leadership team in daily management of the delivery station, including allocating labor, directing meetings, assigning job responsibilities, and communicating with internal and external suppliers, including agency management representatives and their drivers.
Working to KPIs such as Delivery On Time, First Time Delivery and Enhancing Customer Service
Thinking strategically about project management with attention to detail, the ability to influence others and great organisational skills.
Being obsessed by metrics and diving deep to find root causes quickly, to bring about improvements
Finds practical and simple solutions to complex problems without sacrificing quality or core functionality
Ability to utilize exceptional problem-solving, and communication skills to influence business and technical audiences
Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback
Map business requirements, understand business process, study and analyze workflows, design solutions.
Continuously utilize software and hardware tools to ensure normal day to day operations. Ensure associates have proper tools to perform the job and coordinate repair or replacement when needed.
Communicate daily metrics and report exceptions

Degree qualification or equivalent
Has knowledge and experience in direct-to-customer fulfilment operations as well as high-quality technical, problem-solving, and communication skills
Experience defining projects, collecting requirements, designing process solutions
A forward thinker, with an ability to handle high levels of ambiguity and thrive on change.
Solid written and verbal communication skills; ability to communicate effectively and build partnership relationships with both agency management representatives and their delivery providers
Experience with performance metrics and process improvement with demonstrable problem solving skills and investigative skills
Ability to work for different managers: we move managers around to meet business needs and as our business grows you need to adapt to changes in management
High-quality customer service skills and interpersonal skills
Direct management experience for employees and their performan
Willingness to work flexible schedules/shifts/areas


Well expect you to go the extra mile, but well also make sure youre well rewarded. As well as a competitive salary and stock units, we offer a whole host of other benefits, including an employee discount. There are other, more intangible rewards too. Like our commitment to your development, a refreshing lack of hierarchy, the chance to work with some of the brightest minds in the industry, plenty of team spirit and an informal atmosphere suits and ties are few and far between.

About us Operations make sure we live up to our promise: to deliver Earths biggest selection of products around the world come rain, hail or snow. We want to be a company where customers from every country will recognise, value and trust our products and our services. But getting the right product to the right place at the right time every time is no easy task.

Explore our website check out the stores, read some customer reviews and learn about our programmes. You can also visit our investor relations and PR sites to have a look at our last annual report and read recent announcements about partnerships and product launches. Yes, well expect a lot of you and well stretch you constantly with all sorts of challenges.

But youll never feel like youre going it alone. Well give you all the help you need to do the best job possible and encourage you to develop every day. Plus youll be part of a supportive team, working with colleagues, learning from them and collaborating to get the job not just done, but done brilliantly. And with all of us behind you, youll achieve more than you ever thought you

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