Student Support Manager

Job Description


Student Support Manager

Are you committed to continuous improvement with the ability to work in partnership with stakeholders to deliver an exceptional student experience? Can you lead and influence, effectively planning and directing resources to meet key priorities and challenges?

Working as part of the University Student Education Service you will be responsible for the effective delivery of the Student Support function within your Faculty. You will work in close partnership with the School Education Service Managers, other Functional leads, Academic Leads and the Faculty Education Service Manager to lead, shape, develop and manage the Student Support function. You will require strong leadership skills to be able to drive change and take forward the Faculty and University vision for the Student Support function to support an excellent student experience. You will work in partnership with the School Education Service Managers to ensure student education processes and practices within the Faculty are managed effectively, delivered consistently and to agreed quality standards. You will support continuous process improvement for both the Faculty and the University’s student education practices and processes.

Reporting to the Faculty Education Service Manager, with responsibility to the University’s Head of Student Support, you will work collaboratively with other members of the Student Education Management Team as led by the Faculty Education Service Manager and as part of the University Student Support Management Team to ensure staff resources are managed and to set key priorities.

In this client focused role you will contribute to Faculty level plans and University Student Support projects within Student Education, working collaboratively with colleagues across the University, facilitating good communication, building positive working relationships and delivering results. You will lead the Faculty Functional team, representing the Faculty at institutional level. Setting key priorities, managing and harmonising processes across the Student Support function, you will share good practice and encourage knowledge exchange.

To explore the post further or for any queries you may have, please contact:

Laura Clarke, Faculty Education Service Manager, email

Please note: If you are not a British or Irish citizen, from 1 January 2021 you will require permission to work in the UK. This will normally be in the form of a visa but, if you are an EEA/Swiss citizen and resident in the UK before 31 December 2020, this may be your passport or status under the EU Settlement Scheme.

Please note: Due to the current Government Coronavirus lockdown and social distancing measures, the interviews for this role are likely to be conducted remotely using Microsoft Teams or Zoom. It is also expected that relevant work within these roles may be done remotely, within the UK, while these restrictions remain in place.


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