Student Voice and Academic Policy Team Manager

Job Description


Job title

Student Voice and Academic Policy Team Manager

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Application closing date



Frenchay Campus


Grade Ha: £40,322 - £44,046

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Information for Applicants - SAS 2020.pdf

R02400 - Student Voice and Academic Policy Team Manager - Job description.pdf

Job description

About us: We have an exciting opportunity for a skilled higher education professional to further their career in a future-focused university that is committed to providing outstanding learning and teaching for all our students. The role combines leadership of two key areas that support and enable the delivery of a high-quality student experience: development and oversight of the university’s academic policy framework and coordination of UWE Bristol’s student voice activities.

It is an exciting time to be joining UWE Bristol: our recently launched Strategy 2030 sets out an ambitious programme of significant transformational projects to enhance the student experience. The Student Voice and Academic Policy team will play an important role in progressing this work, ensuring that we develop our academic policies and wider educational experiences in partnership with our student community, drawing on sector best practice to provide a learning environment that enables students to thrive and to graduate with qualifications that are respected and valued.

You will join a friendly, welcoming, dedicated team, committed to sustaining strong working relationships across the University, Students’ Union and beyond. As Team Manager, you will lead and manage the services that the team provides, driving an agile, customer-focused approach, ensuring the successful delivery of cross-institutional continuous improvement projects managed by the team, and providing expert advice and guidance to colleagues across the University.

About you: You have specialist expertise and knowledge of effective practice in the development and implementation of academic policies and regulations in a higher education context, with a track record of making substantive contributions to successful projects and initiatives. You have a demonstrable commitment to working meaningfully with students and staff and understand the key opportunities and challenges to building successful student-staff partnerships in a large and diverse institution such as UWE Bristol. Enthusiastic and collaborative with excellent communication skills, you are able to motivate individuals and teams to deliver high quality, agile, customer-focused services. You are passionate about providing all students with an outstanding educational experience that enables them to achieve their best.

About Student and Academic Services: From the first point of registration to graduation and beyond, our team of over 400 professional staff is committed to enhancing the student experience, and ensuring that every student is able to make the most of the extensive opportunities available throughout their journey. This is enabled by working closely with all areas of the University, the Students’ Union and a wide range of external stakeholders.

We are responsible for developing and maintaining the comprehensive regulatory and quality management and enhancement framework that underpins the University’s academic provision, including support for the academic governance structures. We take responsibility for ensuring that the quality and standards of the University’s awards are maintained and enhanced across the organisation, and in its current and future academic partnerships. We also play an important part in helping Faculties develop relevant, sustainable and robust curricula in order to maintain and enhanced the quality of learning opportunities available to all students. The development of policy to support our students and their academic endeavours sits within our remit, including areas of student conduct, professional suitability, safeguarding, handling complaints and appeals and responsibility for our Prevent duties.

Our teams lead on the management of key University business systems, registration activities, and all programme administration, including timetabling, assessments, examination boards and arranging professional placement opportunities. We also take responsibility for the operational relationships with our partner organisations.

In partnership with the Students’ Union and our student representatives, we work to ensure the student voice is a key part of our approach to enhancement activities across all areas of our work and the wider University. As part of this, we facilitate the National Student Survey and the University’s internal student engagement strategies.

Our dedicated team of staff provide advice and support on a wide variety of emotional and practical issues, from money management, fees and funding to programme-related issues, faith and spirituality, and general wellbeing. Our services also provide essential support for students with mental health difficulties, disabilities and learning difficulties, improving the quality of experience, smoothing the progression through the University, and ensuring that everyone is able to realise their full potential.

In all our activities, we are driven by a culture of continuous improvement, implementing enhancements to our service delivery to support an exceptional staff and student experience.

About UWE Bristol: We are one of the largest providers of Higher Education in the South West with over 30,000 students, 250,000 alumni and 3,800 staff. We are both globally connected and regionally embedded, with strong employer and partner connections. Our staff and students come from over 160 countries making this a diverse, dynamic and rewarding place to work and study.

We are an ambitious university. Together, our people are working hard to advance knowledge, inspire people and transform futures. We are looking for people with the skills and ambition to help us achieve those aims.

We have a lot to be proud of at UWE, our achievements include an impressive 88% overall student satisfaction in the most recent National Student Satisfaction survey, placing us 2nd of all universities in England and 7th in the UK. We are 6th in the UK for postgraduate student satisfaction (Postgraduate Taught Experience Survey) and importantly, 96% of UWE Bristol graduates are in employment or further study within six months after graduation. We have also achieved TEF Gold status, have been ranked 21st in The Guardian Best UK Universities 2021 and 29th in the latest Times Higher Education 'Table of Tables'.

Bristol itself is a hub of social and cultural activity and is a big pull for students and employers alike. A city with a creative and fiercely independent mindset, a vibrant music scene, great restaurants and interesting business ventures. Bristol was the first British city to win the European Green Capital award in 2015, The Sunday Times newspaper named Bristol the best city to live in Britain thanks to its culture, nightlife and proximity to beautiful countryside while National Geographic listed Bristol as 11th in the world's 'cool list' destinations, ahead of Paris and Amsterdam, so it’s not surprising Bristol is consistently named as one of the best places to live and work in the UK.

This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed – with £300m having been invested recently on new state-of-the-art learning spaces and accommodation while incredible new facilities continue to be developed to enhance our offer even further.

Frenchay campus has excellent transport links; as well as being located near the motorway network we are within walking distance of two train stations, our bus terminus connects us to the local bus and metrobus network and we also have a range of cycling and changing facilities, making our campus the ideal place to work for those commuting to Bristol.

In addition to progressive pay rates, UWE Bristol offers a wide range of employee benefits including:
  • a generous holiday allowance of 35 days
  • up to 12.5 bank holiday/closure days per year
  • excellent defined benefit pension schemes
  • access to employee assistance programme
  • ongoing learning and development opportunities
  • family friendly policies and wellbeing initiatives
  • onsite nursery at our Frenchay Campus
  • savings on purchases via Wider Wallet scheme
  • option to participate in the cycle to work scheme

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