Junior Clinical Admin

Job Description


CheckUp Health is a new enthusiastic division of The Flamelily Healthcare Limited who is committed to offer high quality private remote GP consultations as well as pioneering to provide patients a chance to empower their health with our cutting-edge AI app that helps to monitor and manage both Hypertension and Type 2 Diabetes. CheckUp Health is dedicated to improving accessibility of GPs to the public wherever they are at the time, offering a mix of both NHS and private services.
We are looking for an enthusiastic & motivated Junior Clinical Admin to join our great team. You will require to have:
• Basic IT knowledge
• Basic Knowledge of UK Health system & knowledge of medical terms & conditions
• Good communication skills & team working skils
• Ability to work flexibility

For the customers you be expected to:
• Respond to customer service enquiries
• Respond to prescription queries (logistics, medical questions the doctor on call will help with)
• Basic Tech-trouble shooting – there is an IT team for complicated issues.
• Rebook patients when required
• Deal with cancel appointment request
• Document and minor complaints for the Clinical Admin Lead to respond to.
• Inform patients the complaints process if wanting to officially complain
• Courtesy follow up calls at the doctor’s requests to see if needs further input from CheckUp Health.
For the doctors you will be expected to:
• Complete and liaise with the clinicians about any clinical admin forms such referrals, notification of infectious diseases etc. You will be supported by the Clinical Admin lead.
• Basic Tech-trouble shooting
• Respond to any Clinician cancellation of clinics by contacting registered clinicians to cover, if not having to rebook patients and add extra clinics if necessary. You will have support of oncall doctors and clinical admin lead.

Other Administrative duties will include but not limit to :
• Share any positive feedback with the Clinical Admin Lead
• Pass any constructive negative feedback to Clinical Admin Lead
• Report any patient safety issues or concerns to the Clinical Admin Lead
• Report any IT concerns to Clinical Admin Lead

Mainly Evening and Weekend Work in shift patterns of 3-5 hours.
Shift time initially will range from 18.45 – 22.00, and 09.30 – 14.30 or 9.50 – 14.00,
As the system grows there will be scope to change your hours.

Package includes:
Competitive rates of pay
Choice to be paid by the hour via PAYE or annual Salary.
28 Days Annual Leave
Pension contributions
Free subscription to CheckUp Health for you and your family.
Training and development

Salary- £19K per annum ( Pro- rata basis)

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