Customer Assistant SSA

Job Description


Position: Customer Assistant - Sale - SSA
Service & Safety Customer Assistant

M&S is changing. Were opening new stores, offering morechoice, more products and more of what we do best: putting our customers first.

Wed love you to join our team and play a part in creating our future.

We want our customers to step in and feel M&S. This meansplaying a central role, working across our salesfloors and checkouts. Youll bethe driving force behind the service and selling revolution inour stores.

We want you to serve and sell with personalityand pride so youll be confident and engaging, excellent atcommunicating and be passionate about our products. Well teach youthe rest.

Working as a Service & Safety Customer Assistant youwill:

Create a welcoming and reassuring presence at the start and end of a customers store visit

Be knowledgeable, know what deals and offers are available and be able to answer local store queries Use a range of de-escalation techniques to mitigate aggression and confrontational situations

Make sure persons issued with a Trespass Notice dont re-enter our stores

Work with other retailers, the Police and shop watch and crime prevention partnerships, to prevent loss and protect profit

Deter criminal activity and apprehend when necessary

Accurately report incidents on the M&S incident reporting system

Whats in it for you:20% colleague discount on M&S products including furniture, fashion and food A first-class welcome to M&S and initial induction to the team Investing in You options to progress, its something were proud of at M&S. Only if you want to that is. If you dont, it wont stop us investing in your continued learning Onsite subsidised colleague caf or catering options

Flexible working options

Holiday entitlement

Celebration Day a paid day off to celebrate something thats important to you
* Charity Volunteer Day A paid day away from work to support your chosen charity
* Perks and discounts via the M&S Choices website (these are great and there are lots!) including Cycle to Work schemes where you can buy a new bike
* * Qualifying period applies

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