Phone Shop Customer Assistant

Job Description

Description

About the role

Shift pattern

Days From time To time Fri 11:00:00 20:00:00 Sat 11:00:00 20:00:00

Every part of Tesco Mobile puts our 5 million customers first our tariffs, our shops and our award-winning Customer Care. Weve teamed up with O2, giving our savvy customers 99% coverage. In our stores, our colleagues arent on commission. Its all about finding our customers the perfect phone and tariff

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.



You will be responsible for


  • You will support with people routines, such as wages, reviews, sickness and absence meetings and performance management

  • You will support with the recruiting and training of all colleagues, including reviewing applications and organising interviews

  • You will understand the teams development needs and support your Team Manager to grow colleague capability, through on the job coaching

  • You will engage the team to deliver the best availability for customers throughout the day, and coach the team to focus on the customer first and the task second

  • You will deliver a great shopping trip for customers everyday, ensuring the team work effectively as per the operating model

  • You will role model great standards of dress and ensure my department cleanliness standards are high

  • You will consider safety in all you do, so every colleague and every customer get home safe every day, and keep the Store Manager and Team Manager informed of any issues that may arise

  • You will organise the Phone Shop rota to cover all necessary shifts, in line with costs signed off by my Team Manager

  • You will work with the business to grow sales, and support the team to achieve our Tesco Mobile targets


  • You will need

    Youll be someone with great industry knowledge, communication skills and who works well in a team, while being ready to roll up your sleeves and do whats needed to give our customers great service.

    Well be depending on you, as the face of Tesco, to Serve Britains Shoppers a Little Better Everyday:

  • Get to know your customers, greet them with a smile and serve them with pride
  • Take time to listen, and help out wherever you can
  • Make decisions that are right for our customers
  • Be passionate and knowledgeable about our products and services
  • Always be there, on time and properly presented.
  • Were proud to have an inclusive culture at Tesco where everyone is welcome and truly feels able to be themselves. Our aim is to attract and welcome a diverse range applicants from all walks of life to help improve and develop our team every day.

    Whats in it for you


    We offer excellent benefits that help make Tesco a great place to work. These include but arent limited to:

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
  • Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
  • Life Assurance - 5 x contractual pay
  • Share Schemes Join Buy As You Earn and Save As You Earn after 3 months service
  • Colleague Clubcard (including a 2nd card for a family member) after 3 months service
  • Colleague Discounts:
  • 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
  • 10% off One Stop
  • 10% off pay monthly & SIM only deals with Tesco Mobile
  • 20% off all F&F purchases
  • 20% off car, pet and home insurance at Tesco Bank. T&Cs apply
  • 25% off Tesco Caf
  • 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express
  • 50% off health checks at Tesco Pharmacy
  • An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
  • Cycle to work scheme
  • Uniform provided
  •  
     
    Apply

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