Senior Customer Relationship Manager - Recruitment

Job Description

Description

Senior Customer Relationship Manager - Recruitment

Senior Client Relationship Manager - Recruitment

Our Ambition

At ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges.

Job Purpose

TAPFIN, ManpowerGroup Solutions is a wholly owned subsidiary of Manpower Inc, the world leader in the employment services industry, a $22 billion company offering a range of services for the entire employment cycle including contract, permanent, temporary recruitment, technical and non technical outsourcing, outplacement, auditing, and consultancy.

TAPFIN are the market leaders in MSP - the specialist outsourcing division of ManpowerGroup Solutions.

TAPFIN has identified the need for a Snr CRM to take responsibility for the strategic and operational change management of the TAPFIN managed service solutions to our client.

The Snr CRM is overall responsible for engaging with key senior stakeholders to understand their recruitment demand and proactively design, plan and implement appropriate solutions to meet stakeholder needs. This role involves the development of strong senior stakeholder relationships to drive and engage the organisation in adopting best practice resourcing processes.

You will have responsibility for the delivery against all MSP objectives, KPI's and service level agreements for your business area.

Key Responsibilities

  • Key personnel for the delivery of the managed service programme to our client, ensuring that through the CRMs and Support Functions we achieve fulfilment of all contingent requirements through a service which delights our customer
  • Responsible for developing strong client relationships with senior management creating value add client relationships across your business. You will be responsible for developing high level partnership relationships with our internal CORE delivery Team Leaders to maximise self-fill and where required external suppliers.
  • As part of he Senior Leadership Team (SLT) you will be responsible for creating the strategic vision and communicating and deploying this vision through the PMO
  • Responsible for managing the strategic relationships with all partners including internal departments, recruitment suppliers, consultancies, and vendors.
  • Responsible for achieving and meeting service levels as agreed with clients and escalation resolution.

Communication

  • Interface with senior stakeholders and facilitate a deeper understanding of the PMO regarding the client's strategic vision
  • Utilise all reporting and management tools/ reports for internal and external use including Fieldglass and IntelliReach to share key data with relevant stakeholders
  • Able to handle complex situations with the client and effectively negotiate potential issues or areas of conflict, facilitating a 'win-win' situation and supporting the CRMs as required.
  • Responsible for appropriate communications internally at TAPFIN to Senior Leadership including the Board of Directors as required

Key skills and experience

  • CIPD/SIA qualified an advantage
  • Strong leadership and team management experience
  • Ability to demonstrate a collaborate to win approach
  • A good understanding of managed service - proven track record in delivering managed service programmes
  • Demonstrable track record in contract recruitment with extensive experience in the recruitment industry covering all aspects of the recruitment process / cycle.
  • Experience of managing complex client situations & senior stakeholder relationships
  • Strong client management track record for complex, large scale clients
  • Must be able to liase at a high level with clients and must be positive, decisive, driven and forward thinking.
  • Good project management skills and demonstrable achievements in this area.
  • Target driven and results focused - with a track record of delivering against objectives
  • Ability to manage in complex / changing environments and work in virtual teams.
  • Able to influence at the highest level, internally and externally.
  • Planning- time management, activity, presentations, collateral
  • Relationship building

About Talent Solutions

Talent Solutions helps companies plan, develop and implement large-scale recruitment initiatives and create talent strategies for the full career lifecycle . We’re looking for individuals with experience in a client-facing or client-based role, or those with transferable experience.

Recruitment Delivery ManagerOur Ambition At ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges.The TeamWho will you be working with?The ManpowerGroup team - 60 staff members in our Bristol office.5 delivery team members, and our Delivery Director.Our multi-national defence client, an information's, knowledge, and technology-based company.Multiple client stakeholders. The RoleSo, what will you be doing? · Responsibility for overseeing the delivery of Permanent roles, as well as occasionally working on contract vacancies.· Working directly with our client, and 20 - 30 stakeholders.· Overseeing a portfolio of 30 - 40 vacancies through the full life-cycle.· Meeting with stakeholders and clients onsite.· Building and managing client relationships, gaining repeat and new business.· Networking to promote and grow ManpowerGroup.· Driving the complete recruitment full life cycle.· Overseeing and supporting the Delivery Team.· Dealing and resolving any escalations or concerns that arise - within the team and with your stakeholders.· Ensuring that targets are met and deals are closed, maximising the number of placements made by ManpowerGroup. About You What are we looking for? A solid background or experience within IT/Tech/Software recruitmentRPO experience desirable but not essential.Strong account management experience.Experience of managing and resolving issues with clients and stakeholders.Experience working on-site, and conducting on-site interviews for the client.Extensive experience in a client-focused role.Knowledge of the current market.Excellent written and verbal communication skills.The ability to listen, interact and build relationships.Someone who is resilient, confident, and flexible. Security clearable. So, Whats in it for you?Remote work (3 days at home, 1 office, 1 on-site day)Competitive salary and bonus structure, released quarterly.£5k car allowance.Work with established clients.Work within a friendly and supportive team.Work with a global company, covering 80 countries.ManpowerGroup has been awarded Ethisphere Insitute's World's Most Ethical Companies.Career progression, Senior to Director and various internal opportunities.Build connections and relationships with a wide range of stakeholders. Our Commitment At ManpowerGroup, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best. Disability Confident ManpowerGroup are a Level 3 Disability Confident Leader, for our commitment to helping those with disabilities into employment. Level 3 Leader status is an external validation of our commitment to supporting those with disabilities to obtain and retain meaningful employment. Mental Wellbeing As an organisation, we want to meet the recommended core standards for a healthy workplace as set out for all employers in the government's thriving at work report. We recognise creating cultural changes in an organisation is a complex task that requires a multi-tiered approach, which is why we have trained over 50 Mental Health First Aiders within our organisation to make a positive difference to our workforce. Reasonable Adjustments If you feel you require any reasonable adjustments to apply for a vacancy at ManpowerGroup UK or its affiliated brands, please email or speak directly to your Talent Acquisition Business Partner. Apply now for immediate consideration or for further details prior to applying please contact Christina Evans

Business ManagerAt ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges.Since first opening their doors over 70 years ago, Brook Street Recruitment have grown into one of the UK's leading recruitment agencies - matching thousands of people with meaningful job opportunities at hundreds of companies every yearPurpose: Maximising new business and sustaining existing client through the effective sales management of the branchCore Responsibilities:New Business DevelopmentProduce and execute a strategy for planned branch growth with the RegionalOperations ManagerTo identify potential business opportunities through local research and monitoring or competitor activityDevelop and maintain business relationships with appropriate client contactsthrough a structured approach to sales visits and marketingMaximise the new business performance of the branch consultants through the effective targeting and monitoring of sales activities with a focus on core activityEnsure sufficient marketing and branch activity to meet potential demands Maximising Existing Business Maintain and develop relationships with existing clients through regular and structured contact to establish on-going business needs and maximise business potentialConduct regular quality assessments to include quality of service and temps/or applicants to all clientsAddress any issues in a timely manner and identify solutions with relevant parties keeping regular face-to-face contactManage PerformanceResponsible for a team of consultants, maintaining a positive team on a day to day basisManage the performance for each branch consultant, conducting regular performance reviews and taking action when appropriateManage staffing levels within agreed budgets. Ensure succession planning in place through effective recruitment in conjunction with Regional Operations ManagerTraining and DevelopmentDevise an individual training and development plan for each consultant and maintain regular reviews to evaluate measures to assess the effectiveness of the trainingProvide on-going coaching and support for each consultantImplement effective team building and motivational ideas for the teamDemonstrate a 'Role Model' commitment to self development, creating a culture of learning and self-development in the branchComplianceEnsure compliance with company, client and legislative requirements including the signing off of applicant files and referencingSupport and train branch consultants to ensure compliance is adhered to at all timesMaintain accurate client and applicant data using company system (currently Navigator) Ensure an effecting filing system for paper based documentsComply with the Company's Business Ethics and standards of excellencePrepare for and co-operate with regular branch audits to ensure complianceFinancial ResultsMonitor, prepare and communicate financial and performance targets expected and actual performance achieved both as individually and collectively as a teamPrepare monthly and annual branch forecasts in liaison with Regional Operations ManagerAdhere to corporate expectations in relation to minimum fees and marginsIdentify and advise in action areas likely to affect branch profitability Corporate Standards Corporate StandardsMonitor customer service through the Quality Management ProgrammeAction effective controls in line with BS ISO 9002 standardsPromotion of Brook Street's professional image through the appearance and conduct of the branch staff If you are interested, please apply or contact Cassie Bosanko for more information

Our AmbitionAt ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges.Job SummaryReporting to the Global Account Director, the role of the Operations Manager will cover both the UK and Ireland programs, this role will drive operational governance and control across the account partnering closely with the experienced hires EMEA RPO Talent Acquisition Manager and the blue collar UK Senior Contracts Manager.In partnership with the he experienced hires EMEA RPO Talent Acquisition Manager and the blue collar UK Senior Contracts Manager advise key client stakeholder(s) on how to improve their processes and drive continuous improvements.People ManagementProven experience of managing a high performing team through effective coaching, people management and leadershipReview capacity and performance management driving operational excellenceCommunicates clear performance expectations for all direct reports on all aspects of their work and provides appropriate feedback on their performanceEmpowers others, delegates effectively and provides support and opportunities for growthConducts regular performance reviews with direct reports and takes appropriate action as requiredIdentify key performance and development plans to ensure continued focus on supporting the teams career ambitionsBuilds trusts and is a role model to othersClient ManagementRecognised as an expert across Recruitment Operations, Governance and ControlsAbility to build trust and a sustainable client partnerships with client stakeholder(s) and flex style and approach when managing senior stakeholder relationships ensuring the ability to influence key decision makingStrong understanding of HR policies/ procedures and employment law / practicesExceptional attention to detail with the ability to prioritize, multi-task, problem solve while maintaining flexibility and drive efficiencies across the accountMonitors the quality of service provided to the client to reduce vulnerability to competitor activityOwner of RAID log to identify key Risks, Assumptions, Issues and Dependencies ensuring all items are addressed, resolved quickly and efficiently in review with the wider leadership team and key client stakeholder(s)Identifies and encourages the team to present innovative solutions to solve business issuesFinancial and Operational ManagementIn partnership with the Global Account Director introduces the client to the services of the Manpower Group and provide leads to the relevant internal contacts and maintain regular contact with key contacts to ensure full business potential is realized and new opportunities are identifiedPartners with the Global Account Director, experienced hires EMEA RPO Talent Acquisition Manager and the blue collar UK Senior Contracts Manager, to support the account to plan activity and produce forecasts, utilizing flexible resources where appropriate, monitoring and communicating on a regular basis, financial and performance targets expected, and results achieved, by individuals and the wider accountIdentifies, communicates and acts upon areas likely to affect account profitability Required ExperienceExperienced in driving recruitment governance and controls across multi RPO programs or in-houseExpert in both RPO and Temporary Staffing business covering high volume white and blue collar programsProven ability of implementing and standardising compliance ensuring all contractual requirements are adhered to, SLA's are delivered and KPI's managed effectivelyExperienced in the governance and negotiation of contracts/ statement of work(s)A strong understanding of employment lawProven experience managing a diverse and high performing teamProven collaborative and open approach to ensure alignment across the leadership team to drive account strategy, continuous improvements and operational excellenceOur CommitmentAt ManpowerGroup, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.Disability ConfidentManpowerGroup are a Level 3 Disability Confident Leader, for our commitment to helping those with disabilities into employment. Level 3 Leader status is an external validation of our commitment to supporting those with disabilities to obtain and retain meaningful employment.Mental WellbeingAs an organisation, we want to meet the recommended core standards for a healthy workplace as set out for all employers in the government's thriving at work report. We recognise creating cultural changes in an organisation is a complex task that requires a multi-tiered approach, which is why we have trained over 50 Mental Health First Aiders within our organisation to make a positive difference to our workforce.Reasonable AdjustmentsIf you feel you require any reasonable adjustments in order to apply for a vacancy at ManpowerGroup UK or its affiliated brands please email or speak directly to your Talent Acquisition Business Partner. Please click apply for immediate consideration

Client Relationship Manager - Recruitment

London 

| Permanent 

Client Relationship ManagerOur AmbitionAt ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges.TAPFIN, ManpowerGroup Solutions is a wholly owned subsidiary of Manpower Inc, the world leader in the employment services industry, a $22 billion company offering a range of services for the entire employment cycle including contract, permanent, temporary recruitment, technical and non technical outsourcing, outplacement, auditing, and consultancy.The CRM is overall responsible for engaging with key stakeholders to map out processes and business demand and proactively design, plan and implement appropriate solutions to meet stakeholder needs. This role involves the development of strong stakeholder relationships to drive and engage the organisation in adopting best practice resourcing processes.You will have line management responsibility for the on-site teams to deliver against all MSP objectives; KPI's and service level agreements.Key ResponsibilitiesKey change agent for the delivery of the managed service programme to our clientDeveloping strong client relationships with all levels of management creating high level client relationships across all business.Deploying the strategic vision and development of the MSP programmeResponsible for aspects of the operational programme, infrastructure and operational environmentManaging the strategic relationships with all partners including technology providers, internal departments, recruitment suppliers, consultancies, and vendors.Responsible for achieving and meeting service levels as agreed with clients through; the timely delivery and placement of permanent staff, management of delivery through the direct sourcing strategy without compromising on quality.Interface with key stakeholders, and facilitate communication channels between recruiting managers and the delivery teams.Development of the clients employment brand / reputationAble to handle complex situations with the client and effectively negotiate potential issues or areas of conflict, facilitating a 'win-win' situationResponsible for maintaining account information including: organisational structures, business plans and recruitment plans.Key skills and experienceProven track record in delivering managed service programmesDemonstrable track record in contract and temporary recruitment with extensive experience in the recruitment industry covering all aspects of the recruitment process / cycle.Experience in a on-site recruitment environmentAbility to drive the sourcing channels to deliver an optimised workforce solution and maximise profitability for the ManpowerGroup.Strong account management track record for complex, large scale clientsMust be able to liase at a high level with clients and must be positive, decisive, driven and forward thinking.Lead by example and coach, pro-active, flexible and customer focusedGood project management skills.Target driven and results focusedAbility to manage in complex / changing environments and work in virtual teams.Able to influence and build relationships at the highest level - internally and externally.Tenacious, able to overcome challenges, resilientOur CommitmentAt ManpowerGroup, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.Disability ConfidentManpowerGroup are a Level 3 Disability Confident Leader, for our commitment to helping those with disabilities into employment. Level 3 Leader status is an external validation of our commitment to supporting those with disabilities to obtain and retain meaningful employment.Mental WellbeingAs an organisation, we want to meet the recommended core standards for a healthy workplace as set out for all employers in the government's thriving at work report. We recognise creating cultural changes in an organisation is a complex task that requires a multi-tiered approach, which is why we have trained over 50 Mental Health First Aiders within our organisation to make a positive difference to our workforce.

Regional Manager - South West Permanent Staffing We are currently seeking a Regional Manager to take a key role within our Permanent staffing division; the role will cover the South West of the UK and oversee a team of experienced, Permanent Placement Consultants specialising in Blue Collar Recruitment and driving perm business performance across the region. Our Ambition At ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges. The Team Manpower work with organisations across the UK, supporting them to find the right talent for their businesses within a variety of skills sets, industries and markets including Driving and Logistics, Warehousing, Manufacturing, Construction, Engineering and many more. Within those markets, we handle as much or as little of the recruitment process as our clients need - from sourcing the right talent, to interviewing and supporting through the offer process. The role So, what will you be doing? Taking an active role in the selection and recruitment of staff membersFollowing Onboarding and Induction of Permanent Placement Consultants across the South of the United KingdomConducting regular review meetings with staff to identify areas of support neededImplementing team building and motivational ideasIdentifying areas of development for individual team members, offering either individual or corporate training in addition to regular coaching and encouraging self-developmentMonitoring the effectiveness and impact of training and coaching providedAttending quarterly reviews to discuss Permanent placement progress across ManpowerAttending and contributing to quarterly Perms Consultant WorkshopsEnsuring that all perms consultants are actively taking part in the Manpower Perms SMB CommunityAbout you What are we looking for?You will have previous experience leading a team of Perms consultants ideally as a Manager or Senior/Principal consultant.You will be able to demonstrate a positive, motivational and approachable leadership styleYou will demonstrate a drive for Operational Excellence and results So, what's in it for you? An excellent basic salary and market leading commission structureGenerous and flexible company benefitsWork the ethical way - Join a business that has been named one of the worlds most ethical for twelve years running!Benefit from award winning learning and trainingGain access to hundreds of opportunities across ManpowerGroup each yearWork for a business that believes in work/life balance Our Commitment At ManpowerGroup, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best. Disability Confident ManpowerGroup are a Level 3 Disability Confident Leader, for our commitment to helping those with disabilities into employment. Level 3 Leader status is an external validation of our commitment to supporting those with disabilities to obtain and retain meaningful employment. Mental Wellbeing As an organisation, we want to meet the recommended core standards for a healthy workplace as set out for all employers in the government's Thriving at Work Report. We recognise creating cultural changes in an organisation is a complex task that requires a multi-tiered approach, which is why we have trained over 50 Mental Health First Aiders within our organisation to make a positive difference to our workforce. Reasonable Adjustments If you feel you require any reasonable adjustments in order to apply for a vacancy at ManpowerGroup UK or its affiliated brands please email or speak directly to your Talent Acquisition Business Partner. Please apply now for immediate consideration or for further details prior to applying please contact Rhys O'Leary

Regional Permanent Staffing Manager As the Regional Permanent Staffing Manager, you will oversee a team of experienced Permanent Placement Consultants specialising in Blue Collar Recruitment across the North West of the United Kingdom. Our Ambition At ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges. The Team Manpower work with organisations across the UK, supporting them to find the right talent for their businesses within a variety of skills sets, industries and markets including Driving and Logistics, Warehousing, Manufacturing, Construction, Engineering and many more. Our team in our Northern Perms Team specialises in the Driving, Logistics and Industrial Sectors. Within those markets, we handle as much or as little of the recruitment process as our clients need - from sourcing the right talent, to interviewing and supporting through the offer process. The role So, what will you be doing? Driving Perm performance across the North of the United KingdomConducting regular review meetings with staff to identify areas of support neededOnboarding and Induction of Permanent Placement Consultants across the North of the United KingdomImplementing team building and motivational ideas within corporate and budgetary constraintsMaintaining a positive approach through an approachable and motivational styleTaking an active role in the selection and recruitment of staff members, within corporate guidelinesDemonstrating a commitment to self development and learning, promoting a culture of self development within the team and actively coaching staffIdentifying areas of development for individual team members, offering either individual or corporate training in addition to regular coachingMonitoring the effectiveness and impact of training and coaching providedAttending quarterly reviews with the National Perms Manager to discuss Permanent placement progress across ManpowerAttending and contributing to quarterly Perms Consultant WorkshopsEnsuring that all perms consultants are actively taking part in the Manpower Perms SMB Community About you What are we looking for?You will have previous experience leading a team of Perms consultants ideally as a Manager or Senior/Principal consultant.You will be able to demonstrate a positive, motivational and approachable leadership styleYou will demonstrate a drive for Operational Excellence and results So, what's in it for you? An excellent basic salary and market leading commission structureGenerous and flexible company benefitsRemote working policy with a hybrid model of home and office working for those that want it.Work the ethical way - Join a business that has been named one of the worlds most ethical for twelve years running!Benefit from award winning learning and trainingGain access to hundreds of opportunities across ManpowerGroup each yearWork for a business that believes in work/life balance Our Commitment At ManpowerGroup, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best. Disability Confident ManpowerGroup are a Level 3 Disability Confident Leader, for our commitment to helping those with disabilities into employment. Level 3 Leader status is an external validation of our commitment to supporting those with disabilities to obtain and retain meaningful employment. Mental Wellbeing As an organisation, we want to meet the recommended core standards for a healthy workplace as set out for all employers in the government's Thriving at Work Report. We recognise creating cultural changes in an organisation is a complex task that requires a multi-tiered approach, which is why we have trained over 50 Mental Health First Aiders within our organisation to make a positive difference to our workforce. Reasonable Adjustments If you feel you require any reasonable adjustments in order to apply for a vacancy at ManpowerGroup UK or its affiliated brands please email or speak directly to your Talent Acquisition Business Partner. Please apply now for immediate consideration or for further details prior to applying please contact Rhys O'Leary

Recruitment Delivery ManagerOur Ambition At ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges.The roleThe Recruitment Delivery Manager will be responsible for a team of Consutltant's, driving the end to end staffing of external and internal candidates, on behalf of one of ManpowerGroups most prestigious clients; a well-known, multinational automotive company.As RDM you will proactively partner with the HR teams and key client stakeholders to understand their recruitment forecast and to create effective sourcing strategies to meet this demand.Responsibilities include but are not limited to: Work with Operations Manager, Senior Business Stakeholders and HR to understand recruitment demand and provide updates and summaries of recruiting progress and activitySupport Client with overall recruitment strategies, providing market intel/insights to drive out to market approachesMonitor all workflow processes and ensure they are enhanced where applicableEnsure the compliance and governance of the contract and SLA's are delivered and maintainedManage and populate of key stakeholder mapsIdentifying and implementing sourcing strategies based upon the job position by creatively conducting research and/or utilising a multitude of resourcesDocument research methods so they may be shared with other recruiting team membersManage the team to develop an ongoing and diverse pipeline using research, networking, database mining, etcManage referral sources and PSL performanceWork with Candidate Attraction team to design and implement campaignsUtilise off site ManpowerGroups Core team and candidate attraction methods for external hiring onlyDrive candidate satisfaction and ensure all candidates are screened, tested, and interviewed effectively to maintain SLA'sAbout youProven experience of managing a team through effective coaching, people management and leadershipManaging senior stakeholders through various communication methodsFocused on driving continuous improvement opportunities within team and across the wider Manpower businessAbility to negotiate with and influence key decision makersAbility to create and drive effective and innovative sourcing channels with a pro-active approach to identify and attract key talentUnderstanding of recruiting SLA's ensuring effective operational excellence is deliveredStrong customer orientation with the ability to build effective relationships with candidates and clientsAbility to understand, analyse, and interpret business requirements and information i.e. demand plans, attraction channels, market insightsAbility to effectively present information and respond to questions / escalations from clients, hiring managers and candidatesStrong working knowledge of interviewing techniques to determine qualification level, cultural fit etc.Strong understanding of HR policies/ procedures and employment law / practicesOur Commitment At ManpowerGroup, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best. Disability Confident ManpowerGroup are a Level 3 Disability Confident Leader, for our commitment to helping those with disabilities into employment. Level 3 Leader status is an external validation of our commitment to supporting those with disabilities to obtain and retain meaningful employment.Mental Wellbeing As an organisation, we want to meet the recommended core standards for a healthy workplace as set out for all employers in the government's thriving at work report. We recognise creating cultural changes in an organisation is a complex task that requires a multi-tiered approach, which is why we have trained over 50 Mental Health First Aiders within our organisation to make a positive difference to our workforce.Reasonable AdjustmentsIf you feel you require any reasonable adjustments in order to apply for a vacancy at ManpowerGroup UK or its affiliated brands please email or speak directly to your Talent Acquisition Business Partner.

Due to expansion we have an opportunity to join the world's leading Talent Solution provider as a Recruitment Account ManagerOur AmbitionAt ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges.The TeamWho will you be working with?TAPFIN, ManpowerGroup Solutions is a wholly owned subsidiary of Manpower Inc, the world leader in the employment services industry, a $22 billion company offering a range of services for the entire employment cycle including contract, permanent, temporary recruitment, technical and non- technical outsourcing, outplacement, auditing, and consultancy.The RoleSo, what will you be doing?The Programme Professional will be involved in stages throughout an end to end recruitment process for contingent labour on behalf of the clients recruiting line managers. They will be responsible for ensuring that all emails and queries are answered promptly or raised to the appropriate team member. Vacancies are managed against set process steps which the Programme Professional will be involved in, respecting milestones and budgetary guidelines, therefore ensuring customer satisfaction. Furthermore, you will lead on designated projects, resourcing and recruitment audits. Implementation of resourcing and recruitment programmes. You will work and consult with clients to formulate and tailor new "value-add" propositions and projects. You will be consultative and provide advice to clients on aspects of recruitment, utilisation, and optimisation of staff.The role is predominantly working remotely, however going forward will require one day a week based in MANCHESTER Key ResponsibilitiesClient Relationship Management Responsible for developing strong client relationships with all levels of management creating high level relationships with recruiting line managers / internal experienced professional recruitersManage the end to end recruitment process from authorisation, on-boardingResponsible for all candidate management, candidate experience and for promoting the client as an employer of choice.Building and developing client relationships to ensure productive and long-term relationships and exceptional standards of service delivery.Ensure compliance internally and externally at all stages of the recruitment processManaging end to end process and onboarding for pre-identified candidates Specialist skills Provide specialist skills and knowledge that a client does not have in-house to enhance performance.Assemble and analyse data/facts available, to investigate and understand problems then consider a range of possible options About youWhat are we looking for?CIPD, CCWP or professional qualification an advantage but not requiredExceptionally strong relationship and influencing skillsPlans ahead & organises both self and others effectivelyManages priorities to achieve deadlines (internal and external)Highly results focusedHighly organised with good time management skillsExtensive experience- recruitment / resourcing background (preferably in outsourcing / managed vendor resourcing environment)Strong commercial focusExperience of a client facing role, including client stakeholder management and issue resolutionAble to work independently off site and contribute as part of our clients' teamAbility to write detailed documents including project plans, process documents, and client proposalsExperience of change management or of working in a change orientated environmentExperience of working with e-Recruitment and VMS technologyNot afraid of conflict and experience of conflict resolutionWhat's in it for you?A great range of flexible benefits including bonusExcellent culture (we operate in a high-performance culture where our employees are trusted to work autonomously and with NO Micromanagement)Work for a business that's been voted the World's most ethical business for 12 years runningA fantastic career path with access to hundreds of career opportunities across ManpowerGroup each yearThe opportunity to be work with the world's leading Talent Solutions provider. Our CommitmentAt ManpowerGroup, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.Disability ConfidentManpowerGroup are a Level 3 Disability Confident Leader, for our commitment to helping those with disabilities into employment. Level 3 Leader status is an external validation of our commitment to supporting those with disabilities to obtain and retain meaningful employment.Mental WellbeingAs an organisation, we want to meet the recommended core standards for a healthy workplace as set out for all employers in the government's thriving at work report. We recognise creating cultural changes in an organisation is a complex task that requires a multi-tiered approach, which is why we have trained over 50 Mental Health First Aiders within our organisation to make a positive difference to our workforce.Reasonable AdjustmentsIf you feel you require any reasonable adjustments to apply for a vacancy at ManpowerGroup UK or its affiliated brands, please email or speak directly to your Talent Acquisition Business Partner.

Recruitment Business Partner Our AmbitionAt ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges.To be responsible for the successful delivery of contingent recruitment services and managing vacancies through the full recruitment process from vacancy approval through to offer. The Recruitment Business Partner (RBP) will be responsible for the relationship management with key Hiring Managers (HM's) and stakeholders. Relationship ManagementProvide guidance to the HM on the recruitment process, different routes to market and sourcing optionsWork closely within your business areas to build strong relationships with key stakeholders so that you are able to offer advice and support around recruitment plans, market trends, forecasting and recruitment best practice.Keep managers informed on the progress of their vacanciesProvide regular reports, weekly updates and market information to hiring managers.Provide guidance to Hiring Managers in relation to the most appropriate sourcing strategies and develop creative solutionsDevelop corrective action plans for individual roles or projects when requiredManage specialist projects when requiredDesign, develop and deliver presentations to a range of audiences, when requiredBe a trusted recruitment advisor to both HM's and HRWork with 3rd party suppliers, HR and Talent Acquisition, Hiring Manager's and candidates through the recruitment lifecycle Process Management & Operational EffectivenessTake full responsibility for all roles within your business areaDevelop recruitment plans, arrange agency briefings for each role with the HM'sAgree timescales and clear expectations of the details of each roleEnsure shortlists of candidates are suitable for all rolesManage and engage with third party suppliers when required, regular engagement, inclusion in review meetings and performance management.Work closely with the delivery team to ensure all delivery SLAs are met - CV submission, organising of interviews, offers.Ensure HM's are providing timely feedback on CV's, availability and Interview feedback in line with SLA'sEnsure offer details are correct for all positionsFull use of the VMS system to ensure all data is in the system and that the status of each role is up to dateDevelop experience in additional operational processes relating to Invoicing, Supplier Management reviews, D&I, and client presentations. Service DevelopmentFlexibility to support on other areas of the account when requiredSupporting the Programme Manager, if appropriate, on broader sector activitiesIdentify opportunities to cross sell other Talent Solutions products and services within the account.Raise the visibility of the Talent Solutions and Experis through regular hiring manager meetings.Complete project work as required - e.g. training sessions within the team, review recruitment processes and supporting documentation/template. ExperienceDemonstrable track record in a fast paced recruitment role - agency or in-houseMust be able to liaise at a high level with clients and must be positive, decisive, driven and forward thinking.Good reasoning skills and ability to screen and review shortlists and make sound judgments on suitability.Excellent presentations skillsOrganisational and administrative skills.Negotiation skills and problem solving skills.Ability to project professionalism and personality on the phone and face to face.Must be able to communicate with impact and confidence and have ability to influence at all levels.Ability to network within large client sites and build structures.Resilient, tough minded with a flexible attitude.Achievement Orientation - Highly motivated with a positive approach drives activities through to conclusions Our CommitmentAt ManpowerGroup, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.Disability ConfidentManpowerGroup are a Level 3 Disability Confident Leader, for our commitment to helping those with disabilities into employment. Level 3 Leader status is an external validation of our commitment to supporting those with disabilities to obtain and retain meaningful employment.Mental WellbeingAs an organisation, we want to meet the recommended core standards for a healthy workplace as set out for all employers in the government's thriving at work report. We recognise creating cultural changes in an organisation is a complex task that requires a multi-tiered approach, which is why we have trained over 50 Mental Health First Aiders within our organisation to make a positive difference to our workforce.Reasonable AdjustmentsIf you feel you require any reasonable adjustments in order to apply for a vacancy at ManpowerGroup UK or its affiliated brands please email or speak directly to your Talent Acquisition Business Partner.

Recruitment Delivery ManagerOur Ambition At ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges.The TeamWho will you be working with?The ManpowerGroup team - 60 staff members in our Bristol office.5 delivery team members, and our Delivery Director.Our multi-national defence client, an information's, knowledge, and technology-based company.Multiple client stakeholders. The RoleSo, what will you be doing? · Responsibility for overseeing the delivery of Permanent roles, as well as occasionally working on contract vacancies.· Working directly with our client, and 20 - 30 stakeholders.· Overseeing a portfolio of 30 - 40 vacancies through the full life-cycle.· Meeting with stakeholders and clients onsite.· Building and managing client relationships, gaining repeat and new business.· Networking to promote and grow ManpowerGroup.· Driving the complete recruitment full life cycle.· Overseeing and supporting the Delivery Team.· Dealing and resolving any escalations or concerns that arise - within the team and with your stakeholders.· Ensuring that targets are met and deals are closed, maximising the number of placements made by ManpowerGroup. About You What are we looking for? A solid background or experience within IT/Tech/Software recruitmentRPO experience desirable but not essential.Strong account management experience.Experience of managing and resolving issues with clients and stakeholders.Experience working on-site, and conducting on-site interviews for the client.Extensive experience in a client-focused role.Knowledge of the current market.Excellent written and verbal communication skills.The ability to listen, interact and build relationships.Someone who is resilient, confident, and flexible. Security clearable. So, Whats in it for you?Remote work (3 days at home, 1 office, 1 on-site day)Competitive salary and bonus structure, released quarterly.£5k car allowance.Work with established clients.Work within a friendly and supportive team.Work with a global company, covering 80 countries.ManpowerGroup has been awarded Ethisphere Insitute's World's Most Ethical Companies.Career progression, Senior to Director and various internal opportunities.Build connections and relationships with a wide range of stakeholders. Our Commitment At ManpowerGroup, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best. Disability Confident ManpowerGroup are a Level 3 Disability Confident Leader, for our commitment to helping those with disabilities into employment. Level 3 Leader status is an external validation of our commitment to supporting those with disabilities to obtain and retain meaningful employment. Mental Wellbeing As an organisation, we want to meet the recommended core standards for a healthy workplace as set out for all employers in the government's thriving at work report. We recognise creating cultural changes in an organisation is a complex task that requires a multi-tiered approach, which is why we have trained over 50 Mental Health First Aiders within our organisation to make a positive difference to our workforce. Reasonable Adjustments If you feel you require any reasonable adjustments to apply for a vacancy at ManpowerGroup UK or its affiliated brands, please email or speak directly to your Talent Acquisition Business Partner. Apply now for immediate consideration or for further details prior to applying please contact Christina Evans

Business ManagerAt ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges.Since first opening their doors over 70 years ago, Brook Street Recruitment have grown into one of the UK's leading recruitment agencies - matching thousands of people with meaningful job opportunities at hundreds of companies every yearPurpose: Maximising new business and sustaining existing client through the effective sales management of the branchCore Responsibilities:New Business DevelopmentProduce and execute a strategy for planned branch growth with the RegionalOperations ManagerTo identify potential business opportunities through local research and monitoring or competitor activityDevelop and maintain business relationships with appropriate client contactsthrough a structured approach to sales visits and marketingMaximise the new business performance of the branch consultants through the effective targeting and monitoring of sales activities with a focus on core activityEnsure sufficient marketing and branch activity to meet potential demands Maximising Existing Business Maintain and develop relationships with existing clients through regular and structured contact to establish on-going business needs and maximise business potentialConduct regular quality assessments to include quality of service and temps/or applicants to all clientsAddress any issues in a timely manner and identify solutions with relevant parties keeping regular face-to-face contactManage PerformanceResponsible for a team of consultants, maintaining a positive team on a day to day basisManage the performance for each branch consultant, conducting regular performance reviews and taking action when appropriateManage staffing levels within agreed budgets. Ensure succession planning in place through effective recruitment in conjunction with Regional Operations ManagerTraining and DevelopmentDevise an individual training and development plan for each consultant and maintain regular reviews to evaluate measures to assess the effectiveness of the trainingProvide on-going coaching and support for each consultantImplement effective team building and motivational ideas for the teamDemonstrate a 'Role Model' commitment to self development, creating a culture of learning and self-development in the branchComplianceEnsure compliance with company, client and legislative requirements including the signing off of applicant files and referencingSupport and train branch consultants to ensure compliance is adhered to at all timesMaintain accurate client and applicant data using company system (currently Navigator) Ensure an effecting filing system for paper based documentsComply with the Company's Business Ethics and standards of excellencePrepare for and co-operate with regular branch audits to ensure complianceFinancial ResultsMonitor, prepare and communicate financial and performance targets expected and actual performance achieved both as individually and collectively as a teamPrepare monthly and annual branch forecasts in liaison with Regional Operations ManagerAdhere to corporate expectations in relation to minimum fees and marginsIdentify and advise in action areas likely to affect branch profitability Corporate Standards Corporate StandardsMonitor customer service through the Quality Management ProgrammeAction effective controls in line with BS ISO 9002 standardsPromotion of Brook Street's professional image through the appearance and conduct of the branch staff If you are interested, please apply or contact Cassie Bosanko for more information

Our AmbitionAt ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges.Job SummaryReporting to the Global Account Director, the role of the Operations Manager will cover both the UK and Ireland programs, this role will drive operational governance and control across the account partnering closely with the experienced hires EMEA RPO Talent Acquisition Manager and the blue collar UK Senior Contracts Manager.In partnership with the he experienced hires EMEA RPO Talent Acquisition Manager and the blue collar UK Senior Contracts Manager advise key client stakeholder(s) on how to improve their processes and drive continuous improvements.People ManagementProven experience of managing a high performing team through effective coaching, people management and leadershipReview capacity and performance management driving operational excellenceCommunicates clear performance expectations for all direct reports on all aspects of their work and provides appropriate feedback on their performanceEmpowers others, delegates effectively and provides support and opportunities for growthConducts regular performance reviews with direct reports and takes appropriate action as requiredIdentify key performance and development plans to ensure continued focus on supporting the teams career ambitionsBuilds trusts and is a role model to othersClient ManagementRecognised as an expert across Recruitment Operations, Governance and ControlsAbility to build trust and a sustainable client partnerships with client stakeholder(s) and flex style and approach when managing senior stakeholder relationships ensuring the ability to influence key decision makingStrong understanding of HR policies/ procedures and employment law / practicesExceptional attention to detail with the ability to prioritize, multi-task, problem solve while maintaining flexibility and drive efficiencies across the accountMonitors the quality of service provided to the client to reduce vulnerability to competitor activityOwner of RAID log to identify key Risks, Assumptions, Issues and Dependencies ensuring all items are addressed, resolved quickly and efficiently in review with the wider leadership team and key client stakeholder(s)Identifies and encourages the team to present innovative solutions to solve business issuesFinancial and Operational ManagementIn partnership with the Global Account Director introduces the client to the services of the Manpower Group and provide leads to the relevant internal contacts and maintain regular contact with key contacts to ensure full business potential is realized and new opportunities are identifiedPartners with the Global Account Director, experienced hires EMEA RPO Talent Acquisition Manager and the blue collar UK Senior Contracts Manager, to support the account to plan activity and produce forecasts, utilizing flexible resources where appropriate, monitoring and communicating on a regular basis, financial and performance targets expected, and results achieved, by individuals and the wider accountIdentifies, communicates and acts upon areas likely to affect account profitability Required ExperienceExperienced in driving recruitment governance and controls across multi RPO programs or in-houseExpert in both RPO and Temporary Staffing business covering high volume white and blue collar programsProven ability of implementing and standardising compliance ensuring all contractual requirements are adhered to, SLA's are delivered and KPI's managed effectivelyExperienced in the governance and negotiation of contracts/ statement of work(s)A strong understanding of employment lawProven experience managing a diverse and high performing teamProven collaborative and open approach to ensure alignment across the leadership team to drive account strategy, continuous improvements and operational excellenceOur CommitmentAt ManpowerGroup, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.Disability ConfidentManpowerGroup are a Level 3 Disability Confident Leader, for our commitment to helping those with disabilities into employment. Level 3 Leader status is an external validation of our commitment to supporting those with disabilities to obtain and retain meaningful employment.Mental WellbeingAs an organisation, we want to meet the recommended core standards for a healthy workplace as set out for all employers in the government's thriving at work report. We recognise creating cultural changes in an organisation is a complex task that requires a multi-tiered approach, which is why we have trained over 50 Mental Health First Aiders within our organisation to make a positive difference to our workforce.Reasonable AdjustmentsIf you feel you require any reasonable adjustments in order to apply for a vacancy at ManpowerGroup UK or its affiliated brands please email or speak directly to your Talent Acquisition Business Partner. Please click apply for immediate consideration

Client Relationship Manager - Recruitment

London 

| Permanent 

Client Relationship ManagerOur AmbitionAt ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges.TAPFIN, ManpowerGroup Solutions is a wholly owned subsidiary of Manpower Inc, the world leader in the employment services industry, a $22 billion company offering a range of services for the entire employment cycle including contract, permanent, temporary recruitment, technical and non technical outsourcing, outplacement, auditing, and consultancy.The CRM is overall responsible for engaging with key stakeholders to map out processes and business demand and proactively design, plan and implement appropriate solutions to meet stakeholder needs. This role involves the development of strong stakeholder relationships to drive and engage the organisation in adopting best practice resourcing processes.You will have line management responsibility for the on-site teams to deliver against all MSP objectives; KPI's and service level agreements.Key ResponsibilitiesKey change agent for the delivery of the managed service programme to our clientDeveloping strong client relationships with all levels of management creating high level client relationships across all business.Deploying the strategic vision and development of the MSP programmeResponsible for aspects of the operational programme, infrastructure and operational environmentManaging the strategic relationships with all partners including technology providers, internal departments, recruitment suppliers, consultancies, and vendors.Responsible for achieving and meeting service levels as agreed with clients through; the timely delivery and placement of permanent staff, management of delivery through the direct sourcing strategy without compromising on quality.Interface with key stakeholders, and facilitate communication channels between recruiting managers and the delivery teams.Development of the clients employment brand / reputationAble to handle complex situations with the client and effectively negotiate potential issues or areas of conflict, facilitating a 'win-win' situationResponsible for maintaining account information including: organisational structures, business plans and recruitment plans.Key skills and experienceProven track record in delivering managed service programmesDemonstrable track record in contract and temporary recruitment with extensive experience in the recruitment industry covering all aspects of the recruitment process / cycle.Experience in a on-site recruitment environmentAbility to drive the sourcing channels to deliver an optimised workforce solution and maximise profitability for the ManpowerGroup.Strong account management track record for complex, large scale clientsMust be able to liase at a high level with clients and must be positive, decisive, driven and forward thinking.Lead by example and coach, pro-active, flexible and customer focusedGood project management skills.Target driven and results focusedAbility to manage in complex / changing environments and work in virtual teams.Able to influence and build relationships at the highest level - internally and externally.Tenacious, able to overcome challenges, resilientOur CommitmentAt ManpowerGroup, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.Disability ConfidentManpowerGroup are a Level 3 Disability Confident Leader, for our commitment to helping those with disabilities into employment. Level 3 Leader status is an external validation of our commitment to supporting those with disabilities to obtain and retain meaningful employment.Mental WellbeingAs an organisation, we want to meet the recommended core standards for a healthy workplace as set o

 
 
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