Sales Operations Manager

Job Description


FutureLearn is a UK-led global learning platform, founded in 2012 with the mission to transform access to education by offering top online courses from the world’s leading universities and brands. The global market for higher education and lifelong learning is a fast-growing market.
FutureLearn is a 100% online learning platform that matches learners with high quality educational content, from leading global educators, with a unique social pedagogy that leads to better learner outcomes. Its wide range of courses allow learners to follow their passions, unlock new skills and capabilities, including certifications and micro-credentials all the way to full degrees. So far, FutureLearn has helped 10's of millions of learners globally. FutureLearn provides educators scalable reach to a global audience, and has longstanding relationships with leading higher education institutions, including more than 150 UK Universities.
FutureLearn originally launched as a MOOC platform, meaning offering massive open online courses for cohorts of learners to join and progress through together. As the market for online education has evolved, FutureLearn has developed into more of an on-demand subscription-based model. The business is now embarking on a significant transformation of their customer proposition (for learners and educators).
There could not be a more exciting time to join FutureLearn as it continues its journey to Transform Access to Education.

FutureLearn Values We are Social Learners. We learn together. We empower and inspire our learners, our partners, and ourselves to develop through the power of lifelong learning.
We are Transformative. We see no limits to what we can achieve by harnessing our individual and collective strengths. We are changing the world with our ideas, insights, and unique perspectives.
We are Experimental. Our innovation is led by data, curiosity and the occasional happy accident. We create an uplifting environment where we learn from our failures and celebrate our success.
We are Purposeful. We work hard to succeed because we’re so invested in our shared purpose. As we grow, so does our opportunity to make a long-term difference to the lives of millions around the world.

About the roleFutureLearn is looking for an experienced, dynamic Sales Operations Manager to help better manage our strategic initiatives, forecasting, pipeline, analytics and processes. We see our customers as learners, educators, enterprises, government and higher education institutes / universities. You are a structured thinker who can help drive commercial outcomes due to your business acumen, operational execution, and relationship building skills. Your background includes working well with Senior sales leadership, sales and marketing teams, systems teams and finance business partners. You are a curious, creative and adaptable individual who thrives in a fast-paced environment and can work both independently and cross-functionally to complete a task. Ultimately, you want to make a difference and contribute to FutureLearn’s purpose and growth.

ResponsibilitiesThis role sits within FutureLearn’s Growth Organisation which comprises Marketing, Partnerships, Sales, Content and Customer Support teams. As Sales Operations Manager, you would be accountable for the following:
Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales and partnerships management.
Maintain regular check-ins with Sales and Partnerships Directors and others who contribute to opportunity development to determine performance against plan. Identify and then solve problems related to results-delivery.
Enhance productivity by enabling the team to work smarter by simplifying processes. Support the Sales and Partnerships team with measurement, tracking and analytics
Track and analyse KPIs for growth, win/loss rates, upsells, renewals, quota attainment and identify individual performance areas for improvement.
Refine customer segmentation, assist with territory management, and create a plan to enhance renewal and upsell processes
Managing and maintaining sales process adherence to create and maintain forecasting models and data.
Refine customer segmentation, assist with territory management, and help create a plan to enhance upsell, cross-sell and renewal processes
Create monthly content for executive presentations and board reporting
Develop sales-related resource documents, including training manuals and policies

Requirements 5-7 years of experience in sales operations as a subject matter expert.
The ability to understand the strategic direction and goals of the Sales and Partnerships organization and support achievement of business objectives
Advanced Excel skills with a strong understanding of CRM applications. Proficiency with Google Suite.
Well-developed capabilities in problem-solving.
A result and success oriented mentality, conveying a sense of urgency and driving issues to closure. Ensure local execution and business impact.
An ability to initiate and build relationships with people in an open, friendly, and accepting manner
Comfort with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change
Ability to take ownership of projects from planning through to execution
Strong attention to detail, and superior organisational skills

Benefits 28 days of Annual Leave plus UK Public Holidays
Roll over up to 5 days Holiday
Buy and Sell up to 5 days Holiday
Life Assurance - 4X Annual salary
Westfield Healthcare Cash Plan
18 weeks of FutureLearn Maternity Pay and Adoption Pay (at your full basic pay subject to passing probation)
6 weeks of FutureLearn Paternity Pay (at your full basic pay subject to passing probation)
Sabbatical Leave (up to 3 months of unpaid leave after 3 years)
FutureLearn Pension (with Scottish Widows) 4% Employer/Employee contribution
£500 personal budget development/training (subject to business needs)
Cycle to Work scheme
Season Ticket Loan
FutureLearn operates a Remote First working practice. A hybrid approach where home is likely to be where you'll spend most of your working time, but you will need to attend our London offices for relevant meetings, engage with and support colleagues.

ApplicationsPlease use our online form by pressing 'Apply for this job' below, including your CV and a cover letter telling us why you'd like to work with us.
We can't wait to meet you!

Diversity StatementWe believe diversity matters and want to create an environment where diversity can flourish. We encourage everyone to bring their whole self to work, regardless of gender, age, sexual orientation, race or disability.
Please email if you require any reasonable adjustments or alterations to be made, to support you through the recruitment process.

COVID19We encourage freelancers and people who have been made redundant as a result of COVID-19 to apply for opportunities at FutureLearn. We believe that in these difficult times, good employers have to rise to the occasion and play their part in the community. At FutureLearn, we take care of each other.

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