Student Experience Team Skills Programme Coordinator

Job Description


Job Purpose
We seek a collaborative and organised facilitator to coordinate our Student Experience Team (SET) Skills Programme under the direction of our Student Experience Team Leads in student learning, skills and transitions. The Skills Programme Coordinator will be responsible for the administration and delivery of the Programme. They will also be responsible for the recruitment, training and management of our expanding Skills Programme student tutor team. Our expanding SET Skills Programme supports the entire student journey, from induction and retention, through to academic and employability skills development. Coordination of this SET Skills Programme will support student induction and retention, the student learning journey, improve student outcomes and have positive, scalable, measurable impact on College/University KPIs, including student success and retention, employability outcomes, and student satisfaction. In the management and delivery of the SET Skills Programme, the role holder will be expected to draw on learning analytics, higher education sector trends and professional experience to shape course content and delivery. The role holder will report to the Student Experience & Partnership Lead - Learning and Communities and will play a central role in enhancing the student experience and ensuring student success in line with the College and University’s strategic direction. Success will require effective and efficient collaboration across organisational and professional boundaries working with academics, professional services staff and students in partnership.
Main Duties and Responsibilities
1. To work under the direction of the Student Experience Team (SET) Leads in student learning, skills and transitions to manage, deliver and administrate a high-quality SET Skills Programme.
2. To support the SET Leads to evaluate and enhance our SET Skills Programme provision.
3. To support the SET Leads to embed SET Skills Programme provision into core academic teaching.
4. To recruit, train and manage our SET Skills Programme tutor team.
5. To deliver Skills Programme workshops and courses alongside our SET Skills Programme tutor team.
6. To support the development of other student experience initiatives across the University via participation in appropriate University and College groups, committees and collaborations.
7. To engage in continuing professional development activities and keep up to date with ‘best practice' in the area of skills development and student experience.
Knowledge, Qualifications, Skills and Experience
A1 SCQF Level 9, Degree, VQ level 4 or equivalent in a relevant subject or postgraduate/professional qualification with relevant formal training.
A2 An understanding of contemporary issues in the HE sectors.
A3 An understanding of issues relating to student transitions, employability and skills development, and student learning within UK higher education.
B1 An understanding of issues relating to the delivery of a quality student experience and participation, including barriers to participation.
B2 Evidence of personal commitment to continuous professional development.
B3 A postgraduate teaching qualification and/or experience of teaching in Higher Education
B4 A knowledge of the functionalities of Virtual Learning Environments [VLE], including Moodle, and other relevant online learning platforms.
B5 An understanding of the role of technology in supporting student learning
C1 Excellent oral and written communication skills.
C2 Excellent analytical and problem-solving skills with attention to detail.
C3 Ability to plan and complete work with minimal supervision and to agreed deadlines
C4 Ability to work proactively and to use initiative and judgement
C5 Proven ability to adapt teaching approach to the needs of the class and interact with diverse student groups to facilitate learning
C6 Ability to deal professionally, sensitively and tactfully with students in one to one and group settings
C7 Ability to produce creative learning materials to support the development of students’ skills relating to the SET’s remit
D1 Course design & delivery skills
D2 Project management skills
E1 Experience of organising and running events such as seminars, workshops and dissemination events.
E2 Experience of delivering workshops, seminars, conducting one-to-one and small group discussions with students.
E3 Relevant experience of working within a higher education environment or relevant experience in a similar or related role(s) with an understanding of how your work experience could improve the higher education experience of student population.
F1 Supervisory/line management experience.
Standard Terms and Conditions
Salary will be on the Management, Professional and Administrative Grade, level 6, £29,176 - £32,817 per annum.
This post is full time (35 hours per week) and is offered on an open-ended basis.
New entrants to the University will be required to serve a probationary period of 6 months.
The successful applicant will be eligible to join the University Superannuation Scheme. Further information regarding the scheme is available from the Superannuation Officer, who is also prepared to advise on questions relating to the transfer of Superannuation benefits.
Relocation assistance will be provided where appropriate.
It is the University of Glasgow mission is to foster an inclusive climate, which ensures equality in our working, learning, research and teaching environment.
We strongly endorse the principles of Athena SWAN, including a supportive and flexible working environment, with commitment from all levels of the organisation in promoting gender equality.
The University of Glasgow, charity number SC004401.
Closing date; 13th June 2021

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